Member Experience Consultant l

Custer Branch - Custer, SD 57730

Overview Category:
Banking Description

We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. ели? All? We must not accept less if we are to fulfill our mission, "We Improve Lives."

This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well‑being of membersिप.

At Black Hills Federal Credit Union (BHFCU), we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.

Responsible for providing outstanding lending and member service while actively encouraging and educating members on utilization of ITMs and other credit union products and services.

• Welcome members to the Branch and guide them to the ITMs when appropriate. Provide education for using the ITMs.
• Responsible for performing teller transactions, when appropriate, to include but not limited to change orders and business deposits.
• Perform member service tasks on a daily basis to include but not limited to: opening new consumer memberships, new youth memberships, maintenance of all account types, credit card applications, assisting members with online banking support, instant issue and member select PIN requests, quick draw loans, wire transfers, notaries.bottoms, ordering checks, address and phone number updates, opening certificates and sub share accounts, changing account types, funding both personal and auto loans, and closing memberships.
• Responsible for providing information and taking applications for a variety of consumer loans, including auto and recreational vehicle loans, personal loans, credit cards, and secured loans following Credit Union procedures and policies. Follow-up and maintain pending loan queue. Maintain loanwei and follow-up documentation. Assist members with loan payment issues.
• Remain current on changes within the legal, regulatory, economic, competitive, and technology environments that may affect the Teller, Member Services, and Lending functions.
• Responsible for obtaining clear title to collateral and dealing knowledgably with all title and CPI issues. Assist members with CPI issues.
• Educate and inform members of all BHFCU products and services, and cross-sell when applicable, using the ENGAGE model. Make referrals when appropriate.
• Performance expectations to meet appropriate production goals.

• Maintain account accuracy by working various Благ reports, workflows, and projects as requested.
• When applicable, request members to bring accounts positive and to maintain minimum balance requirements. Request members make payments on delinquent loans or over‑the‑limit‑credit card balances.
• Provide coverage at other Branch locations, in the contact center, or through other channels as needed.
• Build relationships with local businesses and community organizations with the direction of the Branch Manager or Market VP.
• Perform other duties as may be assigned.

• Knowledge of laws and regulations affecting teller, member service, and lending transactions.
• Knowledge of general ledger accounts pertinent to the department.
• Knowledge of the credit union's products and services.
• Knowledge of organization's policies/procedures and Credit Union's service philosophy.
• Knowledge of safety and security programs includes but not limited to information security, alarms, robberies, bomb threats and extortion.
• Knowledge of Credit Union's in-house computer system, Internet, and any relevant software programs.
• Knowledge and delivery of the ENGAGE model.
• K…