Customer Service Representative PT

Overview

As a Customer Service Representative (Bank Teller), you are the Bank’s front-line ambassador in delivering stellar customer service. CSR’s are a critical role for the Bank and represent our brand. The ideal candidate has a head for numbers, great organizational skills, and meticulous attention to detail. CSR’s process large sums of money and multiple transactions per hour, so it’s imperative they work accurately, quickly, and with a smile.

Our CSR’s develop lasting relationships with our customers and promote other bank services and products through referrals.

The Bank provides an excellent professional work environment where people truly enjoy coming to work each day. We are looking for a team-oriented individual with a “can-do” attitude who can proactively step up and offer assistance when needed. Security National Bank provides the training and professional development you need to build a strong foundation for a successful career in banking.

• Provide the highest level of service to every customer.
• Maintain a cash drawer including taking in/giving out cash and balancing.
• Accurate and efficient processing of transactions.
• Receive loan, safe-deposit box and credit card payments.
• Process cash services.
• Redeem U.S. Savings Bonds.
• Identify customer needs through qualifying questions and refer appropriate services, products and digital options.

• Education and experience:
  
  High school diploma or equivalent; cash handling experience; customer service experience.
• Excellent customer service and problem resolution skills; attention to detail; understanding of banking; ability to identify missing items; strong organizational skills; ability to work under deadlines; independent thinking; analytical skills; self-motivation; strong oral and written communication skills; demonstrated teamwork.
• Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel.
• Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed.
• Team-oriented and the ability to work collaboratively across all levels of the organization; service-oriented, polite, and respectful; advanced problem-solving and analytical skills; ability to take direction and follow through independently until project completion.

Some extended business hours.

We offer a benefit package to our employees including paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.

Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection. These principles guide our work and service to customers and the community.

Security National Bank is an Equal Opportunity, Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.

Dakota Dunes, SD