Restoration File Coordinator

Position: Restoration Job File Coordinator
Location: Hartford

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Profit sharing
• Vision insurance

Join SERVPRO Team Toft as a Job File Coordinator!

Are you organized, detailed, and passionate about getting things right the first time? Then you might be exactly who we need.

We are looking for a sharp, detail-driven Job File Coordinator to support our production and office teams. Your mission: keep jobs on track from the moment the lead comes in until the invoice is sent out. You will play a critical role in ensuring that all project documentation, estimates, and compliance requirements are buttoned up, accurate, and audit ready.

If you take pride in quality work, can juggle multiple tasks without breaking a sweat, and love working in a fast-paced environment where accuracy actually matters, you might just thrive here.

Key Responsibilities:

Monitor all active job files daily for documentation accuracy and compliance

Coordinate with production crews to ensure field documentation is complete and timely

Maintain an accurate Work-In-Progress (WIP) board

Create or review estimates based on scope notes and site photos

Perform internal audits of job files prior to final upload and submission

Monitor and ensure all client-specific program requirements are met

Review timestamps, photos, and supporting documents to maintain key performance metrics (KPMs)

Coordinate with accounting for final invoicing after job close-out

Communicate effectively with both internal team members and external stakeholders

Assist other departments as needed

Ideal Qualifications:

High School Diploma or GED is required

1 or more years of office coordination, estimating, or insurance experience preferred

Experience in restoration, construction, or insurance industries is a plus

Strong customer service skills and professional communication abilities

Ability to multitask in a fast-paced, high-volume environment

Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel

Ability to quickly learn and master proprietary and industry software

Familiarity with Xactimate or insurance claims management systems is helpful but not required

Ability to successfully complete a background check

What We Offer:

Starts on Day 1:

6 Paid Holidays

PTO. Up to 11 days earned starting out. Accrued based on hours worked.

Starts 1st of the Month After 60 Days:

50% Employer-Paid Health Insurance for employee through Blue Cross and Blue Shield

Optional Vision, Dental, and Aflac plans available

Starts After 6 Months:

401(k) company match up to 4%

Profit Sharing

Starts After 1 Year:

$1,000 Anniversary Bonus every year

Working Conditions:

Full-Time, Monday through Friday. Flexible between 7:00 a.m. and 5:00 p.m.

Office environment. Mostly sedentary with occasional lifting of files or office supplies.

Pay Rate:

Competitive hourly rate based on experience

All offers of employment with SERVPRO of Omaha Team Toft are contingent upon the successful completion of a background check and verification of employment eligibility through the Form I-9 and electronic employment verification process.

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All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.