Medical Support Assistant; Advanced

Position: Medical Support Assistant (Advanced)
The incumbent serves as an Advanced Medical Support Assistant (AMSA) in the Health Administration Service at the Hershel "Woody" Williams VA Medical Center, Huntington, West Virginia. The incumbent provides support work relating to the care and treatment given to patients in outpatient clinics (including clinic cancellations and float AMSAs). The work includes functions such as serving as an initial point of contact for the clinics and patient call centers.

VA Careers - Medical Support Assistant:

Total Rewards of a Allied Health Professional

Duties include, but are not limited to:

* provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.

* provides specialized administrative judgment and flexibility in the use of a wide range of clinical flow processes relating to access to care across multiple clinics and specialties including clinic cancellations.

* recommends changes to existing procedures based on current administrative guidelines.

* has expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.

* coordinates with the patient care team to review clinic appointment availability/utilization to ensure the clinic schedules are closely monitored to effectively support the needs of the clinics (and adjust, as needed).

* develops and/or maintains effective and efficient communication with the patient, interdisciplinary coordinated care models, VA medical centers, and other agencies (e.g., assists with communications during the inpatient to outpatient discharge.

* communicate with non-VA medical facilities.

* manages a system for follow-up care such as consults, tests, etc.

* participates in team huddles and team meetings (staff meetings) to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team and with the HAS supervisory team.

* sets priorities and deadlines, as needed.

* adjusts the flow and sequencing of the work to meet team and patient needs.

* identifies incomplete encounters and communicates findings to providers, as needed.

* assists the team to reinforce the plan of care and self-help solutions.

* enters appropriate information into the electronic record

* monitors and updates pre-appointment information (demographics, including insurance capture) and/or requirements to assure readiness for patient visit/procedure, as needed

* manages patient systems to verify and validate accuracy and resolve issues.

* evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.

* informs team members about shared patients (i.e., those who receive their care at multiple VA medical centers or those who receive care in the community).

* comply with local HAS-MCMs and SOPs that pertain to their work area.

* works staggered shifts and/or weekends, as required and assigned (mostly pertains extended hour clinic AMSAs).

* AMSAs rotate throughout the clinics, to include phone unit, consult team and clinic cancellations, as needed, in a fair and equitable rotation.

* processes commitments, as needed.

* processes patient funds, as needed.

* conduct patient surveys, as requested.

* processes MSA portion of travel consult, as needed.

* contacts Travel office with patient date of travel, as needed.

* completion of all required training within set time frames.

Work Schedule:

Monday - Friday; 8:30am - 5:00pm

Recruitment Incentive (Sign-on Bonus):
Not Authorized

Permanent Change of Station (Relocation Assistance):
Not Authorized

Pay:
Competitive salary and regular salary increases

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave:
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework:
Not Available

Virtual:
This is not a virtual position.

Functional Statement #: 22050-F

Permanent Change of Station (PCS):
Not Authorized