Senior System Support Analyst- PAI

life insurance, paid time off, paid holidays, tuition assistance, 401(k)

United States, South Carolina, Columbia

Jan 23, 2026

Internal Reference Number: R1048832
Summary Why should you join the Blue Cross Blue Shield of South Carolina family of companies? Other companies come and go, but for more than seven decades we've been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina ... and much more. We are one of the nation s leading administrators of government contracts.

We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team! Description

Logistics: Planned Administrators Inc. (PAI)
-one of Blue Cross Blue Shield s South Carolina subsidiary companies.

Sponsorship: This position is not eligible for sponsorship now or in the future.

• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.

• Customer-focused, project-oriented applications support environment.

Make recommendations to management to adjust system performance parameters. Develop custom integration solutions. Delegate problem resolution to other team members and conduct follow-up.

• Provide expertise regarding the integration of applications across the business. Analyze new/revised processes/change requests from the maintainer and provide review to technical team. Review transition activities, job control language (JCL), schedules, file setup, and cycle issues. Monitor cycle execution, verify cycle testing, and provide backup when needed. Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise.

• Develop custom integration solutions. Evaluate interrelationships in complex projects to determine how changes/installations of one program will affect others. Provide enhancement recommendations based on long-term IT organization strategy.

• Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects and/or disaster recovery exercises. Attend implementation meetings to determine impact to system availability and assignment of team resources for these implementations.

• Work closely with team members to understand business requirements that drive the analysis and design of quality technical solutions. Act as an internal consultant, advocate, mentor, and change agent. Answer questions for the Production Support team on current system. Assist in training team members regarding new software changes they need to know for supporting active and future workloads.

• Perform installations, configuration, analysis, scheduling and tuning on the area s most complex projects. Ensure Production and Test environments are up and functioning properly. Perform corrective actions whenever possible to fix applications that end abnormally.

• Provide leadership and/or oversight on organization-wide projects impacting the area as needed.

Required

Education:

• Bachelor s in a job-related field

Degree Equivalency:

• Associates degree plus an extra 2 years job-related experience for a total of 10 years of required work experience (see "required work experience")

OR

• 12 total years required work experience

Required

Work Experience:

• 8 years of technical experience with systems analysis, design, and/or programming experience or other job-related IT experience.

Required

Skills and Abilities:

• Comprehends data storage techniques, database philosophy, database management, and complex programming techniques.

• Advanced understanding of the requirements for maintaining production systems and the effect of program changes.

• Understands how to use structured techniques in new program development.

• Advanced understanding of development, quality assurance, and…