Strategic Account Manager

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The Strategic Account Manager (SAM) is responsible for retaining existing revenue and generating sales uplift revenue within the current customer base. This role carries a quota focused on producing new revenue from assigned accounts and/or geographic territories. The SAM may work alongside additional sales representatives or personnel as needed to support short-term initiatives or targeted sales efforts.

Duties and Responsibilities

• Pursue additional business with existing large and mid-market enterprise customers (full potential value above ~$10k MRC) within the assigned market territory.
• Use CRM tools to manage sales opportunities and provide accurate reporting and forecasting.
• Develop proposals using the full suite of Segra products to win additional business with existing customers.
• Meet new revenue quotas while reducing churn and increasing customer retention.
• Maintain strong relationships with assigned Segra customers to preserve the existing revenue base.
• Investigate and resolve customer issues while positioning additional products and services.
• Prepare and deliver effective sales presentations to existing customers.
• Re-term existing accounts as applicable to ensure retention.
• Maintain and update customer and company contacts, presentations, proposals, and sales records.
• Submit accurate customer contracts via CRM to Sales Engineering or Customer Care for provisioning.
• Coordinate with customers and internal teams to ensure timely product delivery and communication.
• Provide ongoing support to ensure customer satisfaction.

Qualifications

• Degree in sales, marketing, or a related field; equivalent work experience or a combination thereof.
• Previous enterprise-level ILEC-CLEC or managed services sales experience preferred.
• Minimum of 5 years in telecommunications or technology sales, including products such as core connectivity, extended connectivity, storage and cloud services, and security solutions.
• Proven success in serving and selling to major enterprise accounts (sales > ~$10k MRC).
• Strong communication and time management skills.
• Proficiency in Microsoft Office; experience with Microsoft Dynamics preferred.
• Ability to design strategic plans that align Segra products with evolving customer needs.
• Conduct quarterly account reviews to reinforce Segra’s position as the provider of choice.
• Problem-solving skills to adapt products and services as needed.
• Ability to leverage existing relationships for referrals to prospective major accounts.

About Segra:

Segra is one of the largest independent fiber network companies in the Eastern United States. We have a broad and dense service footprint across the mid-Atlantic and Southeast. In addition, we are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world’s largest carriers.

Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers throughout the mid-Atlantic and Southeast regions. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.

Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities of our customers by hiring locally and continually upgrading our network infrastructure. Segra has over 900 employees in 90 facilities, including 14 sales offices in 44 markets. We exist purely to help businesses within our footprint be successful.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Life insurance
• 401(k) match
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function
  
  Sales and Business Development
• Industries Telecommunications and IT Services and IT Consulting

Referrals increase your chances of interviewing at Segra by 2x

Medical insurance

Vision insurance

401(k)

Child care support

Paid maternity leave

Paid paternity leave

Disability insurance

Tuition assistance

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