Icon Strategic Account Manager

Job Details

• Job Location:
  
  Columbia, SC 29201
• Position Type:
  Full Time
• Education Level: 2 Year Degree
• Travel Percentage:
  Not Specified
• Job Shift: Day/First Shift
• Job Category:
  Business Development

SUMMARY: This role requires a results-driven and customer-focused Strategic Account Manager with deep experience in the Boiler industry to manage and grow key client relationships. This individual will play a critical role in driving revenue growth, delivering value-added solutions, and aligning customer needs with our strategic Boiler offerings — including equipment, service, and contracting solutions.

This Strategic Account Manager will serve as a trusted advisor to high-value clients, ensuring long-term partnerships and consistent performance across large, complex accounts.

• Account Management: Own and manage a portfolio of strategic Boiler accounts. Act as the primary point of contact, ensuring customer satisfaction, retention, and growth.
• Strategic Planning: Develop, manage, and execute account plans that align with client goals and internal growth objectives. Identify long-term opportunities and coordinate resources to deliver Boiler solutions that add measurable value.
• Sales Execution: Lead the full sales cycle—including discovery, proposal development, pricing, negotiation, and close—while collaborating with cross-functional teams in engineering, service, and operations.
• Relationship Building: Cultivate executive-level relationships with key stakeholders. Serve as a trusted consultant and advocate for the customer within the organization.
• Industry Knowledge: Maintain deep knowledge of Boiler systems, building automation, energy efficiency solutions, and industry trends to identify new opportunities and educate clients on emerging technologies.
• Cross-Selling & Upselling: Identify opportunities to expand the scope of business across multiple offerings (e.g., service agreements, energy retrofits, equipment upgrades, digital solutions, heating solutions, and integrated security solutions).
• Forecasting & Reporting: Provide accurate sales forecasts and pipeline updates. Track account performance and prepare regular reports for leadership. Log sales calls.

• Demonstrate and promote a spirit of cooperation and teamwork throughout the Company
• Continually look for ways to improve our processes and ability to serve our customers effectively
• Improve personal performance on a continual basis

• Provide responsive, professional and diplomatic customer service
• Answer customer calls and correspondence quickly and pleasantly
• Communicate with customers in a friendly, professional, and patient manner
• Perform all duties with the goal of building and maintaining long-term customer relationships
• Immediately address any customer’s concern and request the involvement of other Company personnel as required

• Follow all company safety programs and report any non-compliance to your Supervisor
• Notify Supervisor or Safety Manager of any unsafe conditions

SUPERVISORY RESPONSIBILITIES: None.

EDUCATION and/or

EXPERIENCE:

Associate’s degree required;
Bachelor’s degree preferred;
Minimum 3 years of trade industry sales experience and/or boiler industry knowledge required. Proven success managing large or enterprise accounts.

COMPUTER

SKILLS:

MS Office, Salesforce, Net Suite

CERTIFICATES, LICENSES, REGISTRATIONS: Driver’s License, proof of insurance

LANGUAGE

SKILLS:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

MATHEMATICAL

SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with…