Retail Store Manager

Position Summary

We are seeking a Store Manager with 2+ years of management and customer service experience (retail/sales is a PLUS). A Store Manager will be accountable for the day-to-day operations of the store and promoting a positive/productive environment. A Store Manager will lead, coach, and develop store employees. A Store Manager will recruit and retain top talent. A Store Manager will be responsible for maximizing financial goals and managing Customer Relations / Customer Satisfaction.

Leading by example and promoting our company values, the Store Manager sets the tone for a customer-centric environment. The Store Manager will be required to analyze the store's financial statements to ensure financial goals are met and adjust as necessary.

The Store Manager commits to the company's asset protection program through inventory control, following policies and procedures, and securing customers' loans. The Store Manager will use internal and external marketing tools to promote our business and target new customer acquisitions. All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and much more.

This position offers a competitive wage plus a bonus based on the store’s performance. The successful Store Manager’s actual pay will be based on factors such as work location, qualifications, and experience. This position reports to the area’s District Manager.

• Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers so their development meets the prescribed First Cash standards.
• Recruit top talent by sourcing candidates through company-prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, and ensure all procedures are followed to protect assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting.
• Evaluate the store's financial statements and drive profitability through communication and goal-setting.
• Ensure operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete assigned tasks and training for self-development as requested.
• Communicate clearly with employees to ensure understanding of the store’s mission and profit objectives.
• Remain up-to-date on product knowledge.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods (standing, stooping, walking, climbing, pushing, pulling, lifting).
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and become firearms certified.
• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Ability to work in multiple locations as business needs dictate.
• Must have the ability to work a flexible retail schedule including weekends and holidays.
• Store Managers will work 45+ hours a week; hours are based on business needs.
• Computer literate and able to operate POS systems and common office machines.
• Ability to multi-task in a fast-paced environment; detail-oriented with strong organizational skills.
• Analytical skills; cash handling experience required.
• Ability to work independently with minimal supervision; excellent work ethic and strong business sense.

The employee commission incentive plan is proprietary to First Cash. Store Managers receive a commission based on the store’s monthly gross profit. Applicants are provided with more details regarding the commission incentive plan during the interview process.

Note:

The information contained in this description is not intended to be an all-inclusive list of duties and responsibilities. Management may…