Assistant Store Manager

Overview

Join to apply for the Assistant Store Manager role at O'Reilly Auto Parts
. The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers. Bilingual candidates encouraged to apply.

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom, including team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Work with the store manager to ensure the retail sales counter is adequately staffed during peak hours (lunch, late afternoon, evenings, weekends).
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring, and ensuring ongoing training compliance.
• Assist in hiring tasks by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to select qualified team members.
• Ensure telephone is answered according to company policy.
• Ensure buy online/ship to store, hub and store-to-store transfers, and DC add orders are processed timely and customers are contacted on shipment arrivals as needed.
• Utilize the electronic outside purchase order ledger to handle special orders and outside purchases per procedure.
• Process retail customer returns and exchanges efficiently, issue refunds correctly, and stage returned merchandise appropriately.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Communicate Zipline messages, delegate Image Maker and merchandising tasks, and ensure completion as assigned.
• Ensure team members comply with company policies, including posted work schedules, approved deviations, and accurate clock-in/out.
• Perform store opening/closing duties, day-end procedures, money/deposits, bank deposits (as needed), security checks, and vehicle safety procedures.
• Assist in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.
• All other duties as assigned.

• Required:
  
  Sales Specialist Training, Assistant Manager Certification and RSS Certification.

• Certified Parts Professional Certification; ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please contact  or call  option, and provide your requested accommodation and position details.