Associate Manager, Research Operations

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Working with our analytics and research operation teams, this entry-level role will support and be involved in the end-to-end process of market research. The key areas are detailed below:

We are seeking a dynamic and driven individual to join our team. The ideal candidate will have some years of relevant experience in managing market research operations end-to-end in the following areas (but not limiting to):

• Recruit and train interviewers and field supervisors; ensure that the team is knowledgeable about the basics of market research and the methodologies.
• Conduct project briefings to interviewers and field supervisors to ensure familiarity of each project and what are expected of them.
• Perform evaluations of the supervisors and interviewers, ensuring the quality of data collection.
• Conduct quality control checks on data to ensure accuracy and reliability.
• Ensuring effective project and logistics management.
• Ability to summarize, evaluate and update the research team on a regular basis of the project status in accordance with planned schedule.
• Mitigation and management of all project escalations in a timely manner.
• Management of the project within budgeted cost and time.
• Identify areas for process improvement and implement changes as necessary to improve efficiency and effectiveness.

• Develop and maintain project plans and schedules, including timelines and milestones.
• Conduct back-checks and address errors and logic checks in questionnaires.
• Work with cross-functional teams, including research analysts, programmer and data science team to ensure successful completion of research projects.
• Management of the external vendors in terms of milestones and timelines.
• Coordination with external vendors such as online panel partners to ensure that all research projects meet the required quality standards.

• Minimum qualification of diploma or degree in a relatable field.
• Minimum 4 years of experience in market research operations or a related field.
• Strong attention to detail and the ability to manage multiple projects simultaneously.
• Possesses great soft skills and personality – approachable, candid, go-getting and collaborative.
• Strong communication skills and the ability to work effectively with cross-functional teams, external vendors, and interviewers / freelancers.
• Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.
• Strong problem-solving skills to help mitigate problems and issues in field.
• Challenges the status quo and always looking for ways to improve productivity and efficiencies.

Welcome to the Insights Table. We are a market research agency that see ourselves being able to do better for the industry. On our table, we are proud of our drive, conviction, and authenticity to deliver best-in-class insights and value to our clients. We strive to create a work environment that excites and motivates our people on the table. An environment where individuals can be excited about starting their day, with a purpose, every day.

This is a table where insights are uncovered, curiosity leads to answers, important agenda are discussed, and informed decisions are made. Above all, everyone on the table enjoys coming together.