Field Quality Engineer

AtTrane Technologies

TM and through our businesses including

Trane®and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and  boldly go.

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future?

If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

Trane Technologies is hiring a SBU Field Quality Engineer in Columbia, SC. The Strategic Business Unit (SBU) Field Quality Engineer will influence business bottom line results by leading, facilitating, and reporting Customer and Field related quality activities for each of our SBU’s platforms. This role will bring improved connection between the customer/field and our manufacturing/engineering teams.

In this role, your responsibilities will includes oversight of all quality related aspects for each equipment platform including the quality failure analysis based on customer provided feedback through the prioritization of programs and activities to improve the performance of our products within the field. Development of a clearly defined project pipeline including analysis of factors that are utilized to define each project.

The role will coordinate information from Technical Support teams, Field Teams, Customer Interactions and Field Technicians to define the specific elements to be fixed or changed to improve the overall customer experience. This team will be the first point of contact for the SBU Distribution teams for customer impacting issues and challenges for their assigned product platforms. This position will report to the SBU Field Quality Leader, and is required to sit in Columbia, SC.

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off, including in support of volunteer and parental leave needs.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.
• Learn more about our benefits here!

• On-Site (5 days). The company has designated this role as safety sensitive.

• Oversee and manage quality initiatives across multiple product platforms.
• Focus on reducing quality-related costs and improving overall product quality.
• Develop and implement quality-driven test systems and procedures to ensure products meet customer expectations.
• Customer Interaction and Support:
• Conduct site visits and gather information to address and resolve customer issues.
• Perform customer research and investigations to identify root causes and calculate benefits of quality improvements.
• Act as a liaison for key selling situations requiring information about the quality management system and processes.

• Provide data and prioritize improvement opportunities for Product Growth Teams (PGTs).
• Develop and present business cases for improvements, and track improvement timelines.
• Utilize various tools to evaluate the effectiveness of the Field Quality function, including Gemba, management reviews, internal audits, and customer feedback.

• Facilitate and complete Root Cause Analysis across multiple functions to ensure corrections improve component reliability and product performance.
• Develop…