Supervisor, Quality Assurance

Location: Columbia

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* Location:

** This hybrid position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. This role is located at 4101 Percival Road, Columbia, SC 29229.
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* What You’ll Do:

*** Supervises staff in conducting timely quality control audits for one or more of the following functions; claims, customer service inquiries, membership, coordination of benefits, refunds, billing, etc. May also supervise staff in completing special projects including system changes. Mediates and negotiates staff conflicts, makes hiring, disciplinary and performance decisions and sets department goals or standards.
* Determines training priorities and coordinates internal training activities as needed. Identifies and recommends procedural enhancements to improve quality and minimize financial loss to the corporation.
* Prepares and reviews reports and analyses providing interpretation of production and quality standards.
* Maintains and updates desk procedures to ensure quality and minimize processing errors.
** To Qualify for This Position, You'll Need the Following:**
* ** Required

Education:

** Bachelor's degree.
* ** Degree Equivalency:
** 4-years job related work experience
** OR
* * Associate's and 2-years job related work experience
* ** Required

Work Experience:

** 3-years of experience performing quality audits, including 1-year of related claims processing, customer service, auditing, training, analysis or operations experience.
* ** Required

Skills and Abilities:

**  + Conducts audits  + Prepares summary reports  + Demonstrates strong proficiency in math  + Maintains quality improvement process  + Writes reports of audit findings
** Our Comprehensive Benefits Package Includes the Following:
** We offer our employees great benefits and rewards.  You will be eligible to participate in the benefits the first of the month following 28 days of employment.  
* Subsidized health plans, dental and vision coverage
* 401k retirement savings plan with company match
* Life Insurance
* Paid Time Off (PTO)
* On-site cafeterias and fitness centers in major locations
* Education Assistance
* Service Recognition
* National discounts to movies, theaters, zoos, theme parks and more
** What We Can Do for You:
** We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.
** What To Expect Next:
** After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.
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