Customer Satisfaction & Quality Manager

Overview

Schneider Electric has an exciting opportunity for a Customer Satisfaction & Quality (CS&Q) Manager in our Columbia, SC facility. This role provides leadership in quality, customer satisfaction, and continuous improvement while driving a strong quality culture across the plant. The CS&Q Manager oversees quality assurance, quality control processes, and the implementation of standards and procedures that ensure product quality, operational excellence, and customer satisfaction.

• Lead Quality and Customer Experience for the manufacturing of LV power system equipment.
• Manage, coach, and develop a team of quality engineers.
• Serve as the Voice of the Customer
  , ensuring customer needs and feedback influence decisions, priorities, and improvement actions.

• Promote a customer-first mindset across the entity.
• Drive actions that improve customer satisfaction and achieve quality goals.
• Represent customer feedback in internal forums and decision processes (e.g., Schneider Performance System).

• Lead Quality and Customer Satisfaction processes (Issue to Prevention).
• Drive quality excellence across the full manufacturing chain — suppliers, stamping, molding, automated assembly, receiving, packing, and returns.
• Implement and sustain key quality methodologies including 8D, Lean Six Sigma, SPS, and other continuous improvement tools.

• Implement Schneider Electric’s quality policy and define CS&Q roles, targets, and objectives for the entity.
• Ensure compliance with Global directives and quality standards.
• Manage and maintain the site’s Quality Management System (ISO).
• Network across CS&Q teams to share needs, align practices, and capitalize on best‑in‑class standards.
• Ensure the CS&Q team maintains the appropriate level of competency and skill.

You will report directly to the Plant Manager
.

• Bachelor’s Degree in Mechanical, Industrial, Electrical, or related Engineering field is required.
• 5+ years of experience in Quality, Supply Chain, Manufacturing, or Customer Satisfaction.
• 5+ years of supervisory or managerial experience.
• Expert knowledge of Quality Management Systems (ISO
  9001, ISO
  90002, ISO
  14001) and ability to conduct internal IMS audits.
• Working knowledge of Lean Manufacturing concepts and tools (Lean Six Sigma, Poka-Yoke, 8D, DOE, PFMEA/DFMEA, DMAIC, etc.).
• Familiarity with applicable statutory and regulatory standards (ANSI, NEMA, IEC).
• Prior experience leading internal audits.
• Green Belt or Black Belt certification.
• Knowledge of low‑voltage electrical gear.
• Experience using digital quality platforms.
• Six Sigma certification or Project Management certification.
• SAP experience.

We know skills and competencies show up in many ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k) + match, and more.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. We uphold the highest standards of ethics and compliance, and our Trust Charter demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity.