Quality Manager

Prysmian is the world leader in the energy and telecom cable systems industry. Each year Prysmian manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution
, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video, and data transmission for the telecommunication sector
.

We are 30,000 employees, across 50 countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us. Make Your Mark at Prysmian!

Reporting to the North America High Voltage Quality Manager, the Abbeville HV Quality Manager will lead corporate, local site, and regulatory quality activities and ensure HV Customer projects meet all requirements. The Quality Manager will ensure quality standards for raw materials, in-process products, and finished products are established and met. This position works closely with HV Project Management, facility leadership, as well as external agencies and resources.

The Quality manager is viewed as the resident expert and communicates directly with both internal and external customers on behalf of the company.

• Review Customer specifications and other Quality documentation and monitor such documents to ensure they are accurate, complete, and reflect most up to date regulations.
• Manage the implementation of Inspection & Test Plans (ITPs) to meet HV Customer requirements.
• Analyze production processes, identify areas of opportunity, and lead quality improvement initiatives.
• Directly manage customer visits/audits and be the team leader for customer claims management and resolution including root cause investigation and verification of effectiveness of actions taken.
• Work with Supply Chain, Engineering, and Production to manage HV customer project life cycle from project tender through delivery.
• Provide technical expertise and hands on support on Quality matters to Operations. Interpret applicable regulations, industry standards, and client specifications. Make conclusions, and issues technical reports of findings.
• Provide mentoring, coaching, counseling, and training to employees regarding quality.
• Initiate and drive continuous improvement projects/activities/programs as a result of risk assessments.
• May liaise with external vendors, contractors, and suppliers to ensure that their products or services meet the organization’s quality standards. Will liaise directly with the Prysmian High Voltage installation group.
• Understand the critical-to-process and critical-to-quality characteristics for HV products and their relationships.
• Participate in training on different manufacturing and field installation processes and methods.
• Interact with customers, sales, factory, and field employees to ensure product compliance and continuous improvement with them.
• Responsible for product quality issues, including customer complaints and feedback, production inspection procedures, final inspection, root cause analysis and corrective action management.
• Participate and/or lead field failure investigations on cable or cable systems.

• Prior Quality Management experience
• Strong Project Management background
• A working knowledge of international and market-specific quality requirements, including but not limited to:
• ISO 9001
• ICEA
• Strong organizational & planning skills
• Excellent analytical & problem-solving skills
• Fluent in English
• Familiar with continuous improvement tools (Lean and 6 Sigma)
• Proficient with technology such as Excel, PowerPoint, Word and other standard computer applications
• Excellent interpersonal & communication skills (oral & written), able to interact with all levels in the organization.
• Technical understanding of high voltage (69kV or greater) cables and/or systems a plus

• Bachelor’s degree in engineering, or another related field assuring technical acumen.
• Direct Quality experience, Project Management, and/or technical role
• Exper…