Homeless Systems Coordinator

United Way of the Midlands serves as the lead administrative agency for the 13-county homeless federal Continuum of Care (Midlands Area Consortium for the Homeless, MACH) in central South Carolina and operates the continuum's electronic client management database. The Homeless Systems Coordinator plays a crucial role in the effective operation of the Continuum's Coordinated Entry System (CES), which aims to streamline access to housing and supportive services while eliminating barriers and ensuring equitable access for all.

The Coordinator is responsible for managing the CES, including intake, assessment, and referral processes for individuals and families experiencing homelessness.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The tasks listed below are those that represent the majority of the time spent working in this position. Management may assign additional tasks related to the type of work of the position as necessary.

Conduct trainings on thorough intake interviews with individuals and families experiencing homelessness and administering standardized vulnerability assessment tools to evaluate the client's needs, vulnerabilities, and eligibility for housing and services.

Lead system evaluation according to established guidelines in CoC Written Standards and HUD guidance

Identify gaps in services and suggest system improvements for the Coordinated Entry System.

Work closely with local service providers, government agencies, and housing programs to ensure a smooth transition for clients into services and housing.

Lead case conferencing to strengthen partnerships with service providers and stakeholders and ensure client placement into housing opportunities according to standardized procedures.

Represent the organization at local coalition meetings, workshops, and trainings to stay informed on best practices, resources, and changes in homelessness services.

Prepare and distribute Prioritization Listing throughout the 13-county Continuum of Care

Monitor use of Prioritization Listing and Coordinated Entry System policies and procedures throughout the Continuum of Care.

Monitor progress of clients through the referral process and HMIS data collection to ensure continued engagement and support, and timeliness of response.

Prepare regular reports on the progress and outcomes of the Coordinated Entry System, including data on client demographics, needs, and service utilization.

Ensure all CES data entry is accurate, timely, and adheres to the guidelines set by funders and governing bodies.

Coordinate annual point-in-time count with county level volunteer coordinators using approved methodology.

Manage count budget, coordinate annual supply drive and organization of incentive bags for participants.

Coordinate promotion of the count and manage trainings for county-level coordinators and their volunteers.

Engage outreach workers, people with lived experience, service providers, law enforcement, youth and other community stakeholders in count planning and implementation.

Serve as staff lead for central Midlands Chapter of the Homeless Coalition.

Coordinate referrals to appropriate housing programs, shelters, healthcare, mental health services, substance abuse treatment, employment services, and other social support systems.

Collaborate with 211 to connect individuals and families to appropriate resources quickly.

Oversees distribution and responsible management of Publix 211 Funds

Collaborates with partner agencies, Public Defenders office and Solicitors Office to facilitate case conferencing for Frequent Offenders program

Support MACH and local homeless coalitions, as needed.

Support UWM events and trainings, as needed

Participate in educational or professional development opportunities

Support meeting preparation and management

Bachelor's level degree in human services, health field, or related field with at least three years of experience in non-profit or local government setting.

Grants development or grants management experience.

Strong organization, project management, facilitation, and communication skills.

Ability to quickly learn databases and HUD regulations.

Strong skills in Office products such as Word, Excel, PowerPoint, and Access