Community Manager

Overview

Asset Living is a third-party management firm with a nationwide portfolio in multifamily, single-family rentals, affordable housing, build-to-rent, active adult, and student housing divisions. We value diversity, collaboration, and leadership, and are recognized for workplace culture and growth opportunities. Join a dynamic team that emphasizes unity, talent, and opportunity for growth.

Community Manager The Community Manager is responsible for overseeing all operations of a housing community under the supervision of the Regional Manager. You will manage personnel, leasing, maintenance, financial administration, and risk management. As the on-site leader, you will supervise property staff to ensure compliance with Asset Living policies, safety and fair housing guidelines, and liability considerations.

• Personnel Management: screen, hire, train, coach, and develop on-site staff; conduct ongoing training and provide guidance in compliance with Asset training benchmarks.
• Staff scheduling: complete weekly/daily office and maintenance staff schedules and assignments.
• Performance management: address performance problems, document appropriately, communicate with direct supervisor and HR, and terminate when necessary.
• Staff development: promote harmony and quality job performance through support and leadership; ensure compliance with company policies and procedures.
• Financial Management: aim to maximize net operating income through cost control and revenue/leasing improvement; identify trends and recommend strategies; develop yearly operating budgets/forecasts.
• Accounts management: monitor deposits, rent collections, charges, and timely submissions; monitor vendor invoices for timely processing; ensure accurate property closeout and financial reports.
• Strategic Leasing Management: develop yearly marketing plans and implement marketing strategies; ensure effective leasing techniques, proper follow-up, and accurate reporting; resolve resident complaints and maintain resident satisfaction.
• Resident relations and retention: implement resident retention programs (events, promotions, newsletters) and effectively show/lease/move-in prospective residents.
• Administrative & Maintenance Management: ensure accurate and timely administrative and leasing reporting; lead emergency response with staff and residents within guidelines; monitor service request turnaround and maintenance responsiveness; maintain property appearance and document timely repairs; manage resources, bids, and vendor relations.
• Maintenance leadership: direct maintenance, construction, and rehabilitation activities to ensure quality and expediency; conduct regular unit walk-throughs to ensure make-readies and work orders are completed.

• High School Diploma or equivalent;
  Bachelor’s degree preferred or four years of experience in housing, or one to two years related experience and/or training; or equivalent combination of education and experience.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Ability to understand and perform all on-site software functions; basic computer skills required.
• Basic knowledge of Fair Housing Laws and OSHA requirements.

• Regularly required to communicate with others, operate computers, and work overtime, including weekends and nights during emergencies.
• Typically required to remain in a stationary position or move about the site; may ascend/descend stairs, ladders, and navigate various environments; able to lift and move up to 25 lbs.; operate vehicles as needed; work in outdoor conditions and hazardous environments.

• Must have reliable transportation due to on-call/emergency requirements.