Amenity Center Manager

Overview

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CAMS, Home Owner Association Management is seeking a full-time Amenity Center Manager to work on-site at a community located in Blythewood, SC (29016).

To provide all residents and users of the Amenity Center with an enjoyable and safe recreational environment which includes use of the pool facility, gymnasium programs, fitness room equipment, tennis programs and outdoor activity area.

• Report to Community Manager for all HR-related issues and for all daily activities and issues pertaining to the Amenity Center.
• All communications created for the Amenity Center shall be vetted through the Community Manager and Chairman of the Communications committee before sending out to the community.
• Provide the Community Manager and Chairman of the Communications committee a three-month event rolling calendar with details to include revenue and expenses.
• Provide the Community Manager and Chairman of the Communications committee with a monthly calendar 15-days before sending to the community.
• Provide the Community Manager with a monthly punch list three days before the monthly HOA meeting.
• Any requested activity involving an external (non-resident) member, including any external activities by a resident should be vetted by the Community Manager and Chair of Amenity Center.
• Ensure proper coverage is scheduled during all seasons. Provide the assigned Community Manager with the appropriate schedule.
• Oversight management for the Pool, Fitness Center, Gym, Tennis Courts, and Sports Field to ensure the amenities are being used by residents and guests. Collecting appropriate guest fees.
• Ensure that the facility is kept clean at all times, replacing any items that are low/empty in Fitness Center/Restrooms (floors, bathrooms, trash, etc.).
• Ensure that all building mechanicals (lights, heat, water, showers, Wi-Fi, security, alarms/cameras) are working properly and alert the Community Manager, prior to calling vendors for any repairs. The Community Manager will discuss with HOA Board if the cost is over the amount allowed for CM to approve.
• Obtains and maintains all service, maintenance and access control contracts for pool, gym, fitness room and tennis courts or any others service contracts and make service calls as needed. Any changes for vendors must be discussed with Community Manager prior, for discussion with Amenity Chair/HOA Board.
• Conducts property inspections and provides recommendations and observations to improve the Amenity Center when items look like they need to be repaired or replaced.
• Interact with residents/members to gain feedback to improve events at the Amenity Center.
• Documents all issues that occur at the facility to include incidents with residents, guests, or uninvited people. Call the RCSD as needed for any incident that requires assistance or help, notify Security Guards and Community Manager.
• Follows all HOA rules and guidelines.
• Ensures that all records are kept in good order.
• Prepares items needed for the Amenity Center and provide to the Community Manager, for the budget.
• Oversees the Amenity Center Employees, contractors, and additional staff (grill, pool monitors, tennis).
• Responsible for on-site tours to residents and/or new homeowners.
• Perform other job functions as assigned.
• Always provide great customer service by attending to all calls and messages timely, no later than 24 hours.

Education/Training: High School Diploma is required.

Experience/Knowledge/Abilities: 1-3 years of property management experience or managing an HOA facility. A detailed individual with a strong ability to multi-task is required. Strong working knowledge of customer service principles and practices.

Computer

Skills:

Proficiency and working knowledge of…