Operations Client Success Manager

Operations & Client Success Manager About Us

We’re a growing, family‑owned commercial cleaning franchise that believes in quality, consistency, and strong relationships. With a team of over 40 staff and plans for expansion, we’re building a leadership group that thrives on accountability, communication, and operational excellence.

As an Operations & Client Success Manager, you’ll be responsible for keeping our operations running smoothly while ensuring our clients receive top‑tier service. You’ll lead field staff, conduct quality inspections, manage site operations, and maintain strong relationships with clients.

This role is best for someone who loves structure, enjoys problem‑solving, and takes ownership of their work. It’s a leadership position with a hands‑on element, you’ll be out in the field, interacting with clients, and ensuring standards are met.

• Oversee day‑to‑day cleaning operations, crew assignments, and shift coverage
• Conduct and document quality control inspections
• Maintain 95% staffing coverage and ensure timely issue resolution
• Communicate directly with clients, address concerns, and track satisfaction
• Manage hiring, onboarding, and staff performance
• Track operational KPIs and report progress weekly
• Support new account onboarding and transition of contracts into operations

• 2–4 years of operations, facility, or team leadership experience (cleaning or service industry preferred)
• Strong organizational and communication skills
• Problem‑solver with the ability to manage competing priorities
• Reliable transportation required
• Must pass background and reference checks

Choice of
Sunday–Thursday
Monday–Friday

Shift options: 3pm–12am, 10am-7pm, 11am-8pm
Must be available between 7–10am for rare emergencies

• Leads with integrity and takes ownership of outcomes
• Thrives in fast‑paced, people‑first environments
• Communicates clearly and directly—even under pressure
• Holds themselves accountable without needing micromanagement
• Cares about delivering consistent quality to every client

• Base Salary: $45,000/year
• Health Stipend: $3,000/year ($250/month)
• OTE Range: $55,000–$60,000+ (Base + Commission + Bonus)

• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development

To apply, please send:

We’d love to get to know you! As part of your application, please submit a 2‑minute video introduction. This is your chance to share:

• A brief overview of your professional background
• Why you’re excited about this role
• What makes you a strong fit for our team

How to submit:

Don’t worry about making it perfect, focus on being clear, authentic, and confident. We’re excited to meet you!

Send all materials to  and  with the subject line: "Operations & Client Success Manager – [Your Name]".