Carolina Custom Air - HVAC Service Manager

Who we are

Carolina Custom Air is now an Ace Hardware Company. At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years. You can trust that you can build a career you will be proud of. A career with excellent income, a consistent work schedule and opportunities for advancements. Your essential contributions will be appreciated, respected, and rewarded.

Here you won’t just “have a job,” you will be helping us to reshape the future of home services by providing reliable, best-in-class service to your neighbors in your community.

$90,000 – $110,000 w/ Bonus Opportunities

The HVAC Service Manager is responsible for supporting a service team in the delivery of field service and maintenance activities. This individual will ensure the maintenance and service teams have the proper skills, support, and resources. The HVAC Service Manager will work alongside the Operations Team to ensure the delivery of our Red Bow customer experience, develop and lead a technical training & development program that supports technical advancement, and serve as a technical expert & resource for advanced-level troubleshooting.

The primary objective will be to create best-in-class field experience by ensuring the team members have the relevant skills, support, and resources. This will be accomplished by supporting a team of exceptional field and maintenance individuals and doing everything necessary to put them in a position to succeed.

• Hire, LEAD, discipline, and terminate technicians.
• Support the service and maintenance teams as a technical resource.
• Provide onsite field support for advanced level troubleshooting.
• Enhance the customer experience by reducing misdiagnosis and service warranties.
• Serve as a technical expert and resource for field operation.
• Facilitate the technical development of CCA team members through creation and delivery of a technical training curriculum.
• Create a sustainable and agile field development model that provides clear technical development requirements for tier advancement.
• Support the field hiring process by providing oversight and input of candidate skillset and technical experience.
• Assist in the formal evaluation of CCA product offerings.
• Complete special projects and perform other job duties as assigned.
• Performance Reviews as necessary.
• Assist Customers Other tasks as requested by the General Manager or Operations Manager.

• Bachelor’s Degree or equivalent work experience
• 10+ years of residential field service experience.
• 3+ years of service management experience.
• Training, certificate, or technology requirements
• Teamwork – Create a work environment that supports cooperation and productivity.
• Interpersonal Skills – Able to effectively relate and adapt to different personality styles.
• Leading Others - Encourage and motivate staff to fulfill the company’s vision and mission.
• Correcting Others – Address and redirect unproductive behavior in a non-confrontational manner.
• Results Oriented – Hold self and others accountable for measuring and achieving company objectives.
• Proactive Thinking – Anticipate problems before they occur and seek to eliminate their source.
• Optimism – Maintain a confident viewpoint that anticipates positive outcomes.
• Emotional Control – Maintain a rational and objective demeanor under stressful situations.
• Consistency – “Walks the talk” – demonstrates that they are also a product of the process.

• Physical dexterity in limbs and digits to operate hand and power-driven tools and equipment commonly used in the field.
• Physical ability to lift, carry, push, and/or pull up to 50 pounds on a regular basis, and occasionally up to 100 pounds.
• Ability to continually walk, stand, climb, stoop, bend, kneel, reach in all directions.
• Ability to maintain balance working off the ground using ladders, scaffolds, and/or mechanical lifts.
• Ability to climb stairs and ladders and work in high, precarious places.
• Ability to sit and/or stand for extended periods of time.
• Ability to work outside; exposed to heat and cold.
• Ability to see and read with or without vision aids.
• Ability to hear and…