Detail Manager

Key Responsibilities

• Leadership & Team Management
  • Lead, train, and motivate detail technicians to meet quality and productivity standards
  • Hire, onboard, and discipline staff as needed, building a reliable and accountable team
  • Set daily work assignments and manage schedules to meet dealership demand
  • Coach team members on proper detailing techniques, safety, and time management
• Operational Management
  • Oversee daily workflow for new car prep, used car reconditioning, service detail, and customer pay details
  • Ensure vehicles are completed on time and to dealership standards
  • Maintain a clean, organized, and safe detail department
  • Implement and enforce standard operating procedures for detailing quality and efficiency
• Quality Control
  • Perform final inspections on completed vehicles before delivery to sales or customers
  • Ensure all vehicles meet brand, dealership, and customer expectations
  • Address and resolve quality issues promptly and professionally
• Inventory & Cost Control
  • Manage inventory of chemicals, supplies, and equipment
  • Control expenses by monitoring usage, waste, and vendor pricing
  • Maintain and care for all detail equipment and tools
• Interdepartmental Coordination
  • Work closely with Sales Managers, Inventory Manager, Service Advisors, and Detail Schedulers
  • Communicate daily production status and any delays or issue
  • Support sales and service delivery deadlines, including high-volume and peak periods
• Reporting & Accountability
  • Track productivity, cycle time, vehicles completed, and redo rates
  • Provide daily and weekly performance reports to management
  • Recommend process improvements to increase efficiency and profitability

• 3+ years of automotive detailing experience, including leadership or supervisory responsibility
• Strong knowledge of detailing chemicals, tools, and techniques
• Proven ability to manage people, schedules, and production goals
• High attention to detail with strong quality standards
• Ability to work in a fast-paced, high-volume dealership environment
• Valid driver’s license with acceptable driving record

• Leadership and team development
• Time management and workflow planning
• Quality control and problem-solving
• Strong communication and organizational skills
• Cost awareness and operational discipline