Licensed and Health Insurance Advisor

Join to apply for the Licensed Life and Health Insurance Advisor role at Mass Markets.

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. We are seeking a Licensed Life and Health Insurance Specialist to educate and guide customers in selecting suitable insurance policies. Candidates must complete an application on our careers page, including screening questions and a pre-employment test.

• Provide information about healthcare options and insurance policies.
• Assist customers in choosing appropriate insurance coverage.
• Understand customer requirements and offer relevant solutions.
• Ensure compliance with insurance regulations and company policies.
• Deliver high-quality customer service to ensure satisfaction and retention.
• Respond to inquiries about coverage, benefits, claims, and other insurance matters.
• Maintain accurate and current customer documentation.
• Stay informed about changes in insurance regulations and market trends.
• Promote insurance products to meet sales targets.
• Address customer concerns regarding their policies.
• Collaborate with team members and departments for cohesive service.
• Participate in ongoing training and professional development.

• High school diploma or GED.
• Valid Healthcare Insurance License.
• Call center experience preferred.
• Proficient in Microsoft Office applications.
• Excellent communication skills.
• Strong organizational and interpersonal skills.
• Flexible schedule, analytical and problem-solving skills, ability to multitask.
• Ability to work efficiently in a fast-paced environment.
• Dependability in completing assignments and attendance.

• Wired Ethernet connection with minimum 20 Mbps download and 10 Mbps upload speeds.
• Two 21