Network Operations​/Office Tech II

Position: Network Operations/Central Office Tech II
Location: Abbeville

Central Office/NOC Technician

Department:
Business Solutions/Network Operations

Reports To:

NOC Team Lead

FLSA Status:
Non-exempt

Job Summary

The Central Office (CO) Technician / NOC Tech is responsible for the installation, maintenance, testing, and troubleshooting of telecommunications equipment within a central office and remote cabinet environment. This role supports critical voice, data, and transport networks by ensuring systems operate reliably, efficiently, and in compliance with industry and safety standards.

Duties & Responsibilities

• Install, provision, and maintain central office equipment, including switches, routers, Access gear, optical transport systems, and power systems

• Terminate DC power, rectifiers, PDUs, BDFB/BDCBBs, inverters, converters, and associated infrastructure used in telecommunications networks

• Ensures functionality of newly installed central office equipment by performing acceptance tests as appropriate.

• Perform routine inspections of central office facilities, cabling and power connections.

• Support scheduled maintenance windows and emergency repairs, including after-hours or on-call work

• Coordinate with network engineers, OSP/other field technicians, and vendors to resolve issues and complete projects

• Perform site surveys for special service customer installs.

• Complete detailed documents of work performed and provide daily status updates

• Ensure compliance with safety regulations, company procedures, and telecom standards (NEC, OSHA, GR-standards)

• Performs all other related duties as assigned by management.
* The duties and responsibilities outlined herein are intended to describe the general nature and level of work performed by employees in this position. This list is not exhaustive, and the employee may be required to perform other duties as assigned to meet the organization's needs.

Knowledge,

Skills and Abilities

• Read, analyze, and interpret detailed specifications and drawings, blueprints, schematics, and method of procedures (MOPs)

• Knowledge of central office equipment.

• Knowledge of electronics and circuitry AC/DC as well as Low Voltage

• Knowledge of digital switching technology.

• Knowledge of telecommunications industry.

• Knowledge of digital switching technology.

• Knowledge of company products and services.

• Knowledge of industry regulations, and safety requirements.

• Knowledge and experience with transport and Access equipment including Ciena DWDM, Fujitsu, Cisco, Calix, Adtran, Nortel, Nokia, etc.

• Strong technical and trouble-shooting skills.

• Skill in installing, maintaining and repairing central office switching and related equipment.

• Skill in analytical thinking and problem solving.

• Skill in mechanical aptitude including usage of basic power tools.

• Skill in fiber optic cable and AC/DC power installation and testing practices

• Ability to pay close attention to detail.

• Ability to evaluate, test and repair sophisticated equipment.

• Ability to improve or redesign procedures for specific installation/repair problems.

• Ability to work independently and make sound technical decisions using information at hand.

• Ability to communicate with co-workers and various business contacts in a professional and courteous manner.

Education and Experience

Minimum Requirements:

High school diploma or equivalent and valid driver's license. 2+ years of experience in central office/plant operations required.

Preferred Requirements:
Associate or bachelor's degree with specialized training in electronics, mechatronics, computer science or other fields of technology. A+ and or Net Plus, Cisco CCNA, or other Networking Certifications.

Experience with IP Technology, Ethernet Circuitry, and HVAC Experience a plus

Working Conditions &

Physical Requirements

• Ability to work outdoors in extreme weather conditions.

• Ability to move around various job sites and terrain conditions.

• Ability to operate computer, office equipment, and test equipment.

• Ability to work in tight spaces while bending, twisting, and reaching.

• Ability to lift and carry tools and equipment up to 40 pounds.

• Ability to communicate and collaborate with coworkers virtually, face-to-face, and over the phone.

• Occasional overnight travel may be required.

• Ability to work an on-call schedule rotation as well as normal business hours, evenings, weekends, and holidays as required.

* To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

West Carolina is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, marital status, citizenship, pregnancy or maternity, veteran status, or any other status protected by applicable national, federal, state or local law.