Endpoint Technician

Position: Endpoint Technician I
Location: Columbia

Salary: $52,100.00 - $57,200.00 Annually
Location : Richland County, SC
Job Type: FTE - Full-Time
Job Number: 185890 /
Agency: SCDES
Opening Date: 03/06/2026
Class Code:: AM65
Position Number::
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Work Schedule:

: Monday - Friday (8:30 - 5:00)
Pay Grade: TEC
04
Hiring Range - Min.: $52,100.00
Hiring Range - Max.: $57,200.00
Opening Date: 03/05/2026
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures:: If you meet the requirements of the position and would like to be considered, you must submit a state application online. Please ensure that your application includes all current and previous work history and education. A resume and cover letter may be uploaded but will not be used to determine whether an applicant has met the minimum qualifications for the position.

The completeness, accuracy, and overall quality of the application (including grammar and spelling) will be evaluated and may influence selection for an interview. A criminal records check will be conducted prior to an offer of employment. Applications will be accepted until 11:59 p.m. on the stated closing date.
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.

Job Responsibilities
Careers at SCDES:
Where Passion Meets Preservation
Do you love South Carolina and protecting the environment? Come join our team at SCDES, put your passion to work with us! We are dedicated to protecting the state of South Carolina and we would love to have you as a member of our team.
Science | Service | Sustainability
Join Our Team as an Endpoint Technician I! As part of the End User Services team within our Office of Technology, you'll play a critical role in supporting the technology that powers our environmental programs. In this role, you'll work independently with limited supervision while providing Tier II technical support to end users and customers, delivering solutions for computer problems and operating systems to ensure productivity.

From installation and maintenance to upgrades, troubleshooting, and securing systems, your work will keep our teams connected and equipped to protect South Carolina's natural resources.
What You'll Do:

• Diagnose, troubleshoot, and resolve moderately complex hardware and software issues reported by customers.
• Deliver proactive and timely solutions to tickets based on severity.
• Install, configure, upgrade, and maintain a variety of customer hardware and software systems to provide secure and reliable technology.
• Assist in identifying and troubleshooting network-related issues to maintain connectivity.
• Act as an escalation point for Tier I Service Desk tickets and resolve issues promptly.
• Research and analyze trends in customer support needs to improve processes.
• Apply and enforce rigorous information security standards across all platforms and processes.
• Advise on hardware and software purchases and pursue ongoing training to stay current with emerging technologies.

Why Join SCDES?

• At SCDES, IT isn't just about technology - it's about enabling science and service for a sustainable future.
• Your expertise will directly support our mission to protect South Carolina's natural resources, strengthen environmental programs, and make a lasting impact on the communities we serve.

Minimum and Additional Requirements

Minimum Requirements:

• High school diploma and experience in office automation systems, data communications, system design, installation, operation, repair, or related IT environments.
• A degree in a related field may be substituted for the required experience on a year-for-year basis.
• Must successfully pass a background check.

Knowledge, Skills & Abilities:

• Moderate knowledge and proficiency in a wide variety of applications, operating systems, protocols, and requirements used in customer organizations.
• Understanding of IT techniques for supporting computer hardware, software, mobile devices, and peripherals in an enterprise environment.
• Strong problem-solving and analytical skills.
• Ability to communicate effectively and build strong working relationships with customers, peers, and management, both verbally and in writing.
• May be required to occasionally lift up to 25 lbs.
• Occasional travel within the region may be required using a state vehicle.

Preferred Qualifications

Preferred Qualifications:

• Comp TIA A+, Network+, Security+, and other certifications (recommended but not required).

Additional Comments

Benefits Package

The South Carolina Department of Environmental Services offers an exceptional benefits package for full time (FTE) employees:
Insurance Coverage

• Health, dental, and vision insurance
• Long-term disability insurance
• Life insurance for employees, spouse, and children.
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Leave Benefits

• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid parental leave

Retirement Options

• State Retirement Plan
• State Optional Retirement Program
• S.C. Deferred Compensation Program available )
  • Enrollment in one of the…