Network Technician – Consultant; Desktop Support Technician

Location: Columbia, South Carolina (Fully Onsite)

Address: Columbia, SC 29210

Duration: 6 Months Contract (Possible Extension)

Candidate Location Requirement: Candidate must be a South Carolina resident (no relocation)

• Provide administration, installation, configuration, maintenance, and support of desktop hardware, software, printers, and network connectivity.
• Troubleshoot and resolve desktop, printer, network, and mobile device issues including MDM-managed iPhones.
• Provide enterprise desktop support across central and remote office locations.
• Monitor and respond to cybersecurity threats and vulnerabilities including malware, ransomware, and other endpoint security risks.
• Participate in network troubleshooting related to connectivity between endpoint devices and distribution switches.
• Maintain and update tickets in the IT service management system and assist helpdesk staff with lower-tier support issues.
• Prepare and configure new computer systems and devices for employees
  .
• Update Active Directory user accounts
  , perform password resets, and manage system configuration updates using SCCM
  .
• Manage inventory and maintenance requests for computers and printers across agency locations.
• Assist with agency-wide IT equipment inventory management
  .
• Deliver technical documentation, user documentation, and training materials
  .
• Provide technical and user training sessions
  , including recorded knowledge transfer sessions and screen-sharing demonstrations.
• Submit weekly status reports to the hiring manager outlining accomplishments and upcoming work.

• Bachelor's or Master's degree in Computer Science, Information Systems, or Technology Management
• OR 5+ years of experience as a Network Technician
  .
• 5+ years of experience in enterprise desktop support and customer service
• Strong experience with Windows 10 and Windows 11 desktop administration
• 3+ years of System Administration experience
• At least 3 years of experience with:
• SCCM (System Center Configuration Manager)
• GPO (Group Policy Object Administration)

• Strong understanding of enterprise desktop troubleshooting and network endpoint support
• Experience with Mobile Device Management platforms
• VMware Air Watch
• Experience using Lansweeper
• Familiarity with networking, virtual environments, databases, and storage