Network Technician

Job Description

Only qualified Network Technician candidates located near the Columbia SC area will be considered due to the position requiring an onsite presence.

• Bachelor's degree or master’s degree in computer science or information systems/technology management or equivalent work experience

• A+
• Network+
• Security+
• MCSA:
  Windows 10

• 5+ years of experience in enterprise desktop support and customer service
• Skilled in desktop administration for Windows 7 and Windows 10
• 3+ years of experience in system administration
• 3+ years of experience with GPO (Windows group policy object) administration, SCCM (system center configuration manager) and MDM (mobile device management)

• Good understanding of desktop support concepts for the enterprise as it relates to troubleshooting network endpoints
• Mobile device management:
  Air Watch, MS Intune
• Lansweeper

• Works under limited supervision in the administration, planning, installation, configuration, maintenance and support of computer hardware, software, printers, and network connectivity
• Updates tickets in the ticketing system on all IT-related issues and assists helpdesk personnel with lower-tier support when requested
• Monitors cyber threats, attacks and vulnerabilities such as viruses, ransomware, worms, trojans, key loggers, adware, bots, rats and logic bombs
• Participates in network troubleshooting for connection-based issues between endpoint devices and distribution switches
• Processes inventory and maintenance requests for computer systems and printers on the network
• Conducts and aids in inventory of computer equipment across all agency regions of SC
• Assists in preparing new systems and devices for employees
• Updates Active Directory information for users and conducts password resets and system configuration updates using SCCM
• Additional Required Deliverables Include:
• Documentation – Technical user Documentation
• Knowledge Transfer
• Technical Training – User Training, Official Knowledge Transfer Sessions, Screen sharing recorded
• Weekly Status Reports to Hiring Manager (accomplished, planned)
• Additional duties/skills:
• Demonstrative abilities to troubleshoot desktop, printer, network and MDM iPhone issues
• Excellent customer service and communication skills via phone, email and in-person, working with a wide range of situations and personalities
• Must be able to efficiently perform remote and onsite technical work, supporting people at different sites
• Must be able to update user and system information in Active Directory and SCCM
• It (IT network) virtual environments, database and storage
• Windows 10 or 11 enterprise
• Strong personal ethical and moral standards
• Good interpersonal skills
• Proactive and self-motivated
• Self-starter with the ability to prioritize workload and manage time
• Willingness to learn new things and take ownership

Only those lawfully authorized to work in the designated country associated with the position will be considered.

Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).