Tier 2 Technical Helpdesk and Operational support Admin II Security Clearance

Position: Tier 2 Technical Helpdesk and Operational support Admin II with Security Clearance
Location: Columbia

Blackstone Talent Group, an award-winning technology consulting and talent agency is seeking a Tier 2 Technical Helpdesk and Operational support Admin to join our Client's team. Objective/Purpose
- Brief Synopsis - This position is for a System Administrator to provide 24/7 Tier 2 Technical Helpdesk and Operational support for the Executive Office of the U.S. Attorneys. The primary scope of duties include:
* Provide 24/7 remote, over-the-phone administration, support, and technical assistant to EOUSA and USAO IT Systems Manager Staff in 94 US Attorney Offices.

* Provide 24/7 managing and monitoring of critical IT infrastructure in a Network Operations Center environment.
Background - The Executive Office for United States Attorneys' (EOUSA) is responsible for providing administrative, technical and operation support to all 94 United States Attorneys' offices (USAOs) located in over 252 geographically dispersed sites throughout the continental United States, Alaska, Guam, the Mariana Islands, Puerto Rico, Hawaii, and the U.S. Virgin Islands. The EOUSA General Integration (GI), Network Operations and Services (NOS), Enterprise Application Development (EAD) and Cyber Services Staff (CSS) provide for the identification and analysis of the business needs/requirements to USAOs necessary for the design, development, and deployment of secure office automation, wide and local area networking, case management and other applications.

All four of these staffs must rely, however, on contractors to deliver many of the high level technical services needed to maintain the technology deployed in EOUSA and USAOs. Minimum Candidate Requirements
* 6 years IT Help customer support experience in a Windows Active Directory environment of a similar size and scope to the EOUSA requirement; OR

* 6 years of experience in a Computer, Windows Active Directory, network, IT operations, and IT hardware support in an IT environment; AND

* Minimum 2 years IT customer support experience Security Requirements
* Must be able to attain up to Secret Clearance (see additional details below) Scope of Work and Requirements - The System Administrator must possess a solid working knowledge of networks, servers and desktop applications with the ability to multitask while monitoring and working through issues on both phone calls and emails. Skill Sets Anticipated
* Ability and knowledge to perform primary steady-state administration, monitoring of enterprise management systems, maintaining systems, troubleshooting issues, correcting problems, installing system security patches, patch management, hardware and software upgrades, data storage, data retrieval, backup job creation, backup job modification, backup job verification, data replication, system optimizations, updating documentation, and providing research assistance for problem resolution involving configuration issues or other conflicts.

* Ability and knowledge to perform primary systems administration and support for systems and equipment in a Windows Active Directory environment, to include steady-state file print servers, domain controllers, applications servers, media storage systems, access control, hardware installations, wiring/cabling support, equipment rack re-locations, power source support, backup media rotations, installations/upgrades, OS configurations, problem resolution, system administration, data backup/recovery.
* Expertise and technical proficiencies in providing steady-state support for deployed desktop and laptop images using enterprise-wide deployment techniques. Ability to execute routine updates to deployed systems. Experience in monitoring OS and security patching. Able to support routine software patch updates via a Desktop/Server enterprise management system such as Big Fix and Microsoft SCCM. Able to leverage Printer and Multifunction printer enterprise management tools.

Proficient background in administration, monitoring and steady-state maintenance support is required. Understanding of enterprise-level server and desktop systems and latest Microsoft Server technologies to include supporting deployed hardware and software. Ability to support steady-state enterprise-wide upgrades and changes to associated systems. Ability to monitor systems to ensure compliance with enterprise-wide standards.
* Knowledge and experience supporting steady-state, enterprise-wide SCCM deployments.

* Experience and knowledge monitoring, supporting and utilizing enterprise management applications and tools such as, but not limited to HP SIM, Solar Winds, Comm Vault, vCenter, NICE Vision Control Net, EVOIP Nagios monitoring, SCCM, SCSM, SCOM, Splunk, Cisco PRIME, Dell Open Manage Essentials, customized SharePoint sites.

* Knowledge, expertise, and technical proficiencies providing steady-state support for an enterprise-wide Microsoft Active Directory infrastructure. Thorough understanding of enterprise-level server software including the latest Microsoft Server technologies to include associated…