Desktop​/SCCM - Onsite

Dice is the leading career destination for tech experts at every stage of their careers. Our client, MSYS Inc., is seeking the following. Apply via Dice today!

Desktop/SCCM Support - Onsite

Desktop/SCCM Support - Onsite

Long term

W2 only

Web Cam Interview, no c2c; W2 only;
Onsite.

• Works under limited supervision in the administration, planning, installation, configuration, maintenance, and support of computer hardware, software, printers, and network connectivity.
• Updates tickets in the ticketing system on all IT-related issues and assists helpdesk personnel with lower tier support when requested.
• Monitors cyber threats, attacks, and vulnerabilities such as viruses, ransomware, worms, trojans, key loggers, adware, bots, rats, and logic bombs.
• Participates in network troubleshooting for connection-based issues between endpoint devices and distribution switches.
• Processes inventory and maintenance requests for computer systems and printers on the network.
• Conducts and aids in inventory of computer equipment across all agency regions of SC.
• Assists in preparing new systems and devices for employees.
• Updates Active Directory information for users and conducts password resets and system configuration updates using SCCM.

• Documentation
• Technical
• User Documentation
• Knowledge Transfer
• Technical Training User Training
• Official Knowledge Transfer Sessions
• Screen sharing
• Recorded
• Weekly Status Reports to Hiring Manager
• Accomplished
• Planned

• Demonstrative abilities to troubleshoot desktop, printer, network and MDM iPhone issues.
• Excellent customer service and communication skills via phone, email, and in-person, working with a wide range of situations and personalities.
• Must be able to efficiently perform remote and onsite technical work. Could be supporting people at different sites.
• Must be able to update user and system information in Active Directory and SCCM.
• IT network, virtual environments, database, and storage.
• Windows 10 or 11 Enterprise.
• Strong personal, ethical, and moral standards.
• Good interpersonal skills.
• Proactive and self-motivated.
• Self-starter with the ability to prioritize workload and manage time.
• Willingness to learn new things and take ownership.

• 5+ years of experience in enterprise desktop support and customer service.
• Skilled in desktop administration for Windows 7 and Windows 10.
• 3+ years of experience in system administration.
• 3+ years of experience with the following: GPO (Windows Group Policy Object) administration, SCCM (System Center Configuration Manager), and MDM (Mobile Device Management).

• Good understanding of desktop support concepts for the enterprise as it relates to troubleshooting network endpoints.
• Mobile Device Management – Air Watch, MS Intune.
• Lansweeper.

Bachelor's Degree or Master's Degree in Computer Science, or Information Systems/Technology Management or equivalent work experience.