IT Delivery Manager - CLA Products
Listed on 2026-03-07
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IT/Tech
IT Project Manager, IT Consultant
Job Posting End Date:
March 18
Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.
Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers.
We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status‑quo.
Unum is changing, and we’re excited about what’s next. Join us.
General
Summary:
Individuals in this role will manage a small to mid-size team of IT professionals working within agile/infrastructure/or operations teams. The role is responsible for achieving the software/solutions/services delivery commitments of the team. They work to maximize the effectiveness of the team and take actions to increase performance of the team. They develop, mentor and coach team members while promoting and facilitating their professional development and ensure plans are in place to elevate the performance of the team.
They work with product owners or other relevant partners and IT leadership to ensure that there is a steady flow of valuable solutions coming from the team.
Is responsible for, oversees and evaluates the overall delivery of the team and acts to address issues when necessary.
Ensures the team has a well-defined backlog of valuable work.
For Agile teams, helps the product owner and team members to prioritize initiatives and sprint releases.
Removes obstacles and roadblocks that impact the performance of the team.
For Agile teams, works with business partners and team to translate the business strategy or roadmap into backlog items.
For Agile teams, ensures that the team(s) apply the best software engineering practices including, but not limited to: test driven development, peer reviews, continuous integration and deployment practices, unit and regression test automation, comprehensive approach to addressing NFR, adherence to standards, comprehensive ‘definition of done,’ team retrospectives, etc.
For Infrastructure and Operations teams, ensures that we benchmark against associated services to keep service delivery and support at an appropriate cost.
Demonstrates creativity and innovation in applying solutions for the benefit of the customer/stakeholder; promotes same within team.
Uses metrics and tools to understand team performance and efficiency; takes actions to improve the efficiency of the team.
Works with their manager to ensure strong and diverse talent is in place to meet business needs and goals.
Mentors, coaches, and inspires team members to higher levels of performance. Ensures development plans are focused on enhancing skills and expertise needed within the team. This includes 1-on-1 situational coaching towards results, experimentation and learning.
Identifies and addresses skills gaps in the team that may impact its ability to meet business needs.
Identifies and promotes pairing/cross training opportunities to enrich the expertise of the team and limit constraints or deficits of specific skills across the organization.
Develops a self‑organizing team (cross‑functioning, partners with the business, collaborative, works quickly and unencumbered, be empowered and autonomous, be able to focus on self‑improvement) and supports the management activities that make self‑organization successful.
Conducts regular reviews of each team member’s plan and ensures the team member is progressing and addressing skill development needs.
Works with colleagues to review the operation and effectiveness of resourcing…
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