System Support Analyst

Job Title:

Analyst, System Support

Duties

• 30% Provide enhancement recommendations based on long-term IT organization strategy. Analyze new/revised processes/change requests from the maintainer. Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise.
• 30% Participate in the development of custom integration solutions. Review and research issues reported from external/internal customers. Evaluate interrelationships in projects to determine how changes/installations of one program will affect others.
• 25% Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects and/or disaster recovery exercises. Attend implementation meetings to determine impact to system availability and assignment of team resources for these implementations.
• 10% Work closely with team members to understand business requirements that drive the analysis and design of quality technical solutions. Act as an internal consultant, advocate, mentor, and change agent. Answer questions and/or provide training for the Production Support team on current system.
• 5% Perform installations, configuration, analysis, scheduling and tuning on complex projects. Ensure Production and Test environments are up and functioning properly. Perform corrective actions whenever possible to fix applications that end abnormally.

Comprehends data storage techniques, database philosophy, database management, and complex programming techniques. In-depth understanding of the requirements for maintaining production systems and the effect of program changes. Understands how to use structured techniques in new program development. Comprehensive understanding of development, quality assurance, and integration methodologies. Excellent communication and interpersonal skills. Able to work well under pressure and as part of a team.

Pays attention to detail.

In-depth knowledge of relevant operating systems, programming languages, and/or development/productivity tools and their usage in the company.

Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Customer-focused, project-oriented applications support environment.

Required

Education:

Bachelor's degree in Computer Science, Information Technology or other job related degree. or 4 years of job related work experience or 2 years of job related experience plus an associate’s degree in Computer Science, Information Technology or other job related degree.

6 years of technical experience with systems analysis, design, and/or programming experience or other job related IT experience.

Partial Onsite: 3 Days in Office a week and as needed - (Tuesday, Wednesday. Thursday Onsite for both M-F and 4 on /4 off schedule)
Contract to Hire
C2 Clearance eligibility required
Interviews:
In Person or Remote

Hours:

Looking to fill either a M-F 4pm to midnight shift, or a 6am-4pm 4 on/ 4 off (4, 10 hour days) schedule which works weekends and holidays. If any of the "days on" are Tuesday, Wednesday, or Thursday, they will be onsite.

Batch Mainframe knowledge, JCL, Zeke Scheduling, TSO

MQ, CICS, DB2, IMS Database, Service Now. Knowledge of Mainframe CPU usage.

Communication skills are important as they will work with on-call resources from App Dev and Tech Support and will rely on them for help. Teamwork also as they will be part of a team of 8 people.

Typical day will be to monitor batch job cycles and engage in troubleshooting if one of those jobs goes down, which would involve reaching out to App Dev or Tech Support at times for help. In addition, monitoring jobs for performance issues and engaging if a job is running long or not getting CPU.

This job is 100% mainframe based, should be minimal needs for server based technologies besides using Service Now to fulfill and submit service requests.