System Support Analyst

Role Name: System Support Analyst

Location: Columbia, SC

Work Environment: Partial Onsite (3 Days in Office a week and as needed)

Schedule: M-F 4pm to midnight shift, or a 6am-4pm 4 on/ 4off schedule which works weekends and holidays.

Contract length: 12 months (Contract to Hire)

Interviews: In Person or Remote

C2 Clearance eligibility required

Duties:

• Make recommendations to management to adjust system performance parameters.
• Delegate problem resolution to other team members and conduct follow-up.
• 30% Provide enhancement recommendations based on long-term IT organization strategy.
• Analyze new/revised processes/change requests from the maintainer.
• Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise.
• 30% Participate in the development of custom integration solutions.
• Review and research issues reported from external/internal customers.
• Evaluate interrelationships in projects to determine how changes/installations of one program will affect others.
• 25% Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects and/or disaster recovery exercises.
• Attend implementation meetings to determine impact to system availability and assignment of team resources for these implementations.
• 10% Work closely with team members to understand business requirements that drive the analysis and design of quality technical solutions.
• Act as an internal consultant, advocate, mentor, and change agent.
• Answer questions and/or provide training for the Production Support team on current system.
• 5% Perform installations, configuration, analysis, scheduling and tuning on complex projects.
• Ensure Production and Test environments are up and functioning properly.
• Perform corrective actions whenever possible to fix applications that end abnormally.

• Typical day will be to monitor batch job cycles and engage in troubleshooting if one of those jobs goes down, which would involve reaching out to App Dev or Tech Support at times for help.
• In addition, monitoring jobs for performance issues and engaging if a job is running long or not getting CPU.

• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
• Customer-focused, project-oriented applications support environment.

• Group Name: ASTRO-Application Stability Tools and Resiliency Operations

• SPARC-Support services for Pre-production Applications and Recovery, they have an 8 person team that they will interact heavily with, along with interacting with App Dev and Tech Support on call.
• This team has a lot of experience and works very well together. Client has been a very successful company for many years and has a strong culture of teamwork. For someone who performs well, consideration for conversion to FTE is an option.

• Comprehends data storage techniques, database philosophy, database management, and complex programming techniques.
• In-depth understanding of the requirements for maintaining production systems and the effect of program changes.
• Understands how to use structured techniques in new program development.
• Comprehensive understanding of development, quality assurance, and integration methodologies.
• Excellent communication and interpersonal skills.
• Able to work well under pressure and as part of a team.
• Pays attention to detail.

• Batch Mainframe knowledge, JCL, Zeke Scheduling, TSO

• MQ, CICS, DB2, IMS Database, Service Now Soft

• 6 years of technical experience with systems analysis, design, and/or programming experience or other job related IT experience.

• Bachelor's degree in Computer Science, Information Technology or other job related degree. or 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Information Technology or other job related degree.

• In-depth knowledge of relevant operating systems, programming languages, and/or development/productivity tools and their usage in the company.

• Communication skills are important as they will work with on-call resources from App Dev and Tech Support and will rely on them for help.
• Teamwork also as they will be part of a team of 8 people.