Director, Professional Services

About Us:

Proofpoint is a global leader in human‑ and agent‑centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently.

Join us in our pursuit to defend data and protect people.

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

• Bold in how we dream and innovate
• Responsive to feedback, challenges and opportunities
• Accountable for results and best in class outcomes
• Visionary in future focused problem‑solving
• Exceptional in execution and impact

At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

• Build and enhance our proven security platform
• Blend innovation and speed in a constantly evolving cloud architecture
• Analyze new threats and offer deep insight through data‑driven intel
• Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next‑generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

The Professional Services Director leads the strategy, execution, and performance of Professional Services across Americas East, supporting mid‑size and large enterprise customers, Federal, and SLED segments. This role is accountable for delivery outcomes, time‑to‑value acceleration, and operational rigor within the region, leading an organization that includes Consultants, Service Delivery Managers, and Professional Services Managers.

In addition to regional accountability, this Director serves as the global Professional Services leader for the Collaboration Security platform, focused on platform enablement strategy, services standards, and product partnership across all regions.

This role does not own delivery execution for customers outside of Americas East. Regional Professional Services leaders retain accountability for delivery performance within their respective geographies. This Director provides global platform leadership by:

• Defining implementation frameworks and consultative standards for the Collaboration Security platform
• Establishing enablement strategy and capability requirements across the global Professional Services organization
• Supporting delivery execution and advancing Certified Deployment Partner enablement program goals
• Ensuring consistent technical depth and deployment readiness worldwide
• Representing Professional Services in structured partnership with Product Management and Engineering

Principal Consultants specializing in the Collaboration Security portfolio report directly to this Director. These senior technical leaders drive complex implementations within the region and contribute to global architectural standards, thought leadership, and platform expertise. The Director is responsible for their performance, development, and alignment to both regional delivery and global platform objectives.

The Director owns global Professional Services enablement for the Collaboration Security platform—ensuring consultants worldwide are prepared to deploy evolving product capabilities, integrations, and advanced configurations, and collaborating closely with Customer Success, TAM, and Managed Services leaders responsible for adoption and operational success.

Additionally, the Director oversees resources supporting implementation and consultative services engagements for the Data Security and Governance (DSG) program, partnering closely with the peer Director leading US West to ensure consistency across the Americas.

As the executive escalation point for Americas East and a visible global platform authority, the Director builds credibility with CISOs, CIOs,…