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Client Support Manager
Job in
Columbia, Lexington County, South Carolina, 29228, USA
Listed on 2026-03-05
Listing for:
Virtual Vocations Inc
Full Time
position Listed on 2026-03-05
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Location: Columbia
A company is looking for a Client Experience Support Manager to serve as a technical anchor and mentor within their Support organization.
Key Responsibilities Serve as the first point of escalation for complex technical issues and mentor L1 Support Associates Lead client training sessions and manage operational excellence for enterprise clients Own the internal Knowledge Base or design training modules to improve client onboarding and support
Required Qualifications 3+ years of experience in technical support, preferably in political tech or SaaS telephony Ability to work a flexible schedule, including weekends and evenings during peak cycles Strong analytical skills with a focus on root cause analysis and workflow improvement Familiarity with tools such as Slack, Hub Spot, Asana, and Notion Commitment to progressive values and a desire to support the left's success
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