Computer Operator – Intermediate

Company Description

Veterans Resource Group LLC is a veteran-founded IT and project management firm specializing in delivering strategic technology solutions that drive measurable business results. Partnering with public agencies, government entities, and private organizations, we focus on enhancing performance and reducing risk. Guided by discipline, leadership, and mission focus, we bring real-world experience and a results-driven approach to every project. As trusted advisors, we prioritize integrity, accountability, and a commitment to achieving meaningful outcomes.

Are you a tech-savvy problem solver who thrives in a fast-paced environment? We are looking for an energetic and self-motivated Computer Operator to join a high-performing team! In this role, you won’t just be pushing buttons; you will be a key collaborator working to turn complex data into clear insights. If you enjoy a mix of autonomy and teamwork, and love the feeling of checking items off your to-do list while automating processes for the future, we want to hear from you!

• Data Wizardry: Gather infrastructure data and work magic within Excel to transpose and prepare critical billing spreadsheets.
• Dashboard Defender: Manage and maintain interactive dashboards to keep leadership informed.
• Support Hero: Act as a Tier 1 support specialist, assisting users with the BMC Footprints ticketing system and serving as the go-to backup for the system administrator.
• Process Pro: Help document workflows and collaborate with technical writers to ensure our steps are verified and crystal clear.
• Innovator: Look for ways to automate manual tasks to make the workday smoother for everyone.

• Residency: You must currently reside in the state of South Carolina (No relocation or nationwide candidates allowed).
• Education: A Bachelor’s Degree is required.

• Proficiency in Microsoft Excel is essential (specifically updating spreadsheets and transposing data).
• Experience with Microsoft Power BI
  .
• Experience with BMC Footprints Ticketing System (or similar IT service management tools).
• Soft Skills: Excellent written and verbal communication skills are non-negotiable, along with the ability to collaborate effectively in a remote team setting.

• Previous exposure to software upgrades or Change and Release Management procedures.
• Experience in Healthcare IT, Insurance IT, or social services eligibility systems is a plus.
• Familiarity with infrastructure monitoring tools (such as Solarwinds).

To be considered for this opportunity, your resume must clearly demonstrate the required experience and skills listed above. We are looking for resumes that tell a story of project completion and significant contribution, so please ensure your details are thorough!