System Support Manager

Job Summary

We are seeking a hands-on System Support Team Lead to oversee day-to-day IT operations and lead a small helpdesk team of 4–6 staff. The ideal candidate will have a high school diploma or equivalent and at least 5 years of experience supporting and operating a variety of computer systems. Responsibilities include managing helpdesk services, workstation deployment, FTP operations, software support, and execution of operational tasks such as claims batch processing and reporting.

This role requires strong problem-solving skills, the ability to coordinate and develop team members, and occasional after-hours support, all while maintaining respect for work-life boundaries.

• Responsibilities include:
  
  Helpdesk services, FTP operations, workstation deployment and support, software analysts and development in support of multiple lines of business, and the execution of daily, weekly, and monthly operational tasks such as claims batch loading and reporting.
• Training and development is encouraged.

Overseeing the day-to-day activities/assignments of helpdesk operations staff (4-6 on staff), and the follow-up of their work performance. Responsible for day-to-day operations of operators, specialists and technicians, ensuring scheduled work is completed on time, as well as accounting for unscheduled production and maintenance. Identifies and resolves computer system problems

Required

Education:

High School Diploma or equivalent

Required

Work Experience:

5 years experience in the operation and support of a variety of computer systems.

We Prefer That You Have:

• Helpdesk or technical supporting setting experience.
• CompTIA A+ Certification is preferred but not required

Do you now or in the future require sponsorship (e.g. H-1B)? Y/N

Consulting Solutions and its family of companies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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