Technical Writer

Job Location:

Columbia, SC (Onsite during projects or at regular monthly/ quarterly intervals)

Job Duration: 12+ Months Contract

This implementation assistance would include, but is not limited to:

• status reporting of operational support tasks and related work efforts.
• identifying metrics and key performance indicators (KPIs) of processes and their output.
• create, manage and maintain policy, plan, process, procedure and other program documents such as process flows, standard operating procedures, desk manuals and procedural guidelines.
• review, edit, and maintain documentation consistency and accuracy for documentation submitted by both staff and vendors
• Monitor and Support deadlines, milestones and activities
• Apply change, risk and resource management
• Document all meetings attended, directives, and significant phone conversations.
• Develop and deliver professional technical Program updates to DIS leadership and supporting staff.
• Communicates with IT leadership, business leadership and IT Business Consultants to communicate program strategy, direction and changes.
• Responsible for tracking key project milestones and recommending adjustments to Project Managers
• Must possess extensive knowledge and expertise in the use of microsoft office tools.

• Excellent technical writing skills;
  Technical writing experience
• ability to create effective and clear process flows and similar diagrams in power point or visio

• Simultaneously manage multiple reporting requirements
• strong schedule management and planning skills
• support regulatory compliance projects
• 5+ years of experience in technical writing
• Experience with technical SOP documentation and graphic creation in visio