LAN Administrator

Overview

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job title:

LAN Administrator.

Location:

Jenkinsville, SC.

• Candidates should have a good understanding and knowledge of installing software and setting up hardware.
• Proficiency in Windows 11/Office
  365 products/Outlook/Teams/One Drive.
• Proficiency in diagnosing and troubleshooting computer issues. Should have proficiency with imaging via SCCM and be able to handle large volumes of imaging requests.
• Must be able to troubleshoot and resolve any imaging issues for standard PC's/laptops, tough books, tablets, etc.
• Experience supporting cell phones and iPads desired.
• Experience supporting Client and OCE printers/plotters desired.
• Ability to interface with a wide variety of clients and must have excellent customer service skills.
• Previous Helpline or customer service experience required.
• Excellent problem-solving and critical thinking skills are required.
• Must have strong listening skills and be able to respond to multiple customer requests or demands.
• Manages workload by wisely prioritizing his or her tasks often and adjusting to the situation lingly cooperates and works collaboratively with a team.
• Configure and test client workstations to utilize VPN access using secure token identification.
• Increase productivity and minimize downtime by supporting all company software, operating systems, workstations, charting/drawing, and network connectivity.
• Install image systems with appropriate OS for client needs.
• Install and configure core applications once base OS image has been deployed.
• Establish Internet accessibility, TCP/IP addresses, and internal and external e-mail accounts.
• Support various connectivity requirements including, but not limited to, Ethernet and TCP/IP.

• Must have experience as a Desktop Technician/Administrator
• Must be able to troubleshoot and resolve any imaging issues for standard PC's/laptops, tough books, tablets, etc.
• Must have prior experience configuring and testing client workstations to utilize VPN access using secure token identification.
• Must have proficiency in Windows 11/Office
  365 products/Outlook/Teams/One Drive.

• Possesses strong customer service skills.
• Demonstrates a sense of urgency in addressing issues affecting their customers and takes ownership of the issues affecting them.
• Must be an able listener. Communicates early and often with the customer keeping them informed of the situation.

• Minimum of High School Diploma or Equivalency (Required).

• Minimum of 3 years of experience as a Desktop Technician/Administrator.

• Preference for candidates who have worked as a LAN administrator in a regulated industry.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.