Instructional Writer II

Overview

Summary:

Ensures that training and educational needs are met by developing, writing, and implementing training materials, programs and curricula for staff and customers.

Location: This position is full-time (40-hours/week) Monday-Friday. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. It may be necessary, given the business need to work occasional overtime. This role is located at 17 Technology Circle Columbia, SC 29203 United States of America

• Writes, edits, and updates training course work to include booklets, lesson plans, proficiency tests, and newsletters and/or websites. Develops material through research, working with subject matter experts or by the review, analysis, and interpretation of documentation. Identifies procedural and system changes that impact training materials. Makes recommendations on appropriate actions for change and development of training materials or curriculum.
• Researches and prepares proposals, policies, procedures or responses. Assists with various editing duties. Evaluate and make recommendations for changes to improve the effectiveness of training courses and curriculum.
• Serves on special projects, trains new employees and participates in conference calls or customer planning meetings. Provides coaching and train the trainer sessions to appropriate staff.

• Required
  
  Education:
  
  Bachelor’s in a job-related field
• Required Degree Equivalency: 4 years job related work experience or Associate’s and 2 years job related work experience
• Required
  
  Work Experience:
  
  2 years professional writing experience
• Required
  
  Skills and Abilities:
  
  Excellent verbal and written communication and organizational skills. Strong time management, organizational, prioritization, interpersonal, conceptual and planning skills. Ability to work on several projects simultaneously. Ability to work independently as well as with groups. Intermediate knowledge of needs assessment techniques. Ability to work continually and effectively under stringent pressure including constant and numerous deadlines and company and contract ambiguities.
• Required Software and Other Tools: Microsoft Office. Proficient with computer-based training, online training software and desktop authoring tools (as required).

• Preferred Education Level and Degree Type: Bachelor’s degree in English, Journalism, Communications, Public Relations, or related field.
• Preferred
  
  Skills and Abilities:
  
  Knowledge of advanced technologies used in training including computer based training, the internet, and videoconferencing. Ability to acquire working knowledge of specific program and policies for the areas supported.
• Preferred Software and Other Tools: Experience with Microsoft Office, Adobe desktop publishing programs, Flash, and Dreamweaver. Experience with Tool book and other web training authoring software. PowerPoint.

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Blue Cross Blue Shield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons…