Workstation Support Technician- PAI

Overview

Blue Cross Blue Shield of South Carolina invites you to join our family of companies. We are the largest insurance company in South Carolina with a long-standing presence in the community. We are a leading administrator of government contracts and operate a sophisticated data processing center in the Southeast. We offer a diverse family of subsidiary companies and a philosophy of outstanding service to our customers.

Logistics: Planned Administrators Inc. (PAI) - one of Blue Cross Blue Shield's South Carolina subsidiary companies.

Sponsorship: This position is not eligible for sponsorship now or in the future.

Work Environment:

• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
• Routine transporting of items up to 30 lbs. Transporting items up to 70 lbs on occasion.

Position Purpose: Responsible for the installation and configuration of workstation software and hardware for IT users. Learn to identify proper documented procedures and scripts used for troubleshooting end user problems.

What you ll do:

• Following established policies and procedures, assists in rollout and installation of workstation software and hardware. Performs software updates and handles moves, computer setup and peripherals from site to site.
• Maintains workstation hardware and software. Replaces hardware that has become faulty and corrects software issues. May order replacement parts and track inventory of items. Ensures tools and equipment are licensed and approved by IS purchasing.
• Complete data backups and restorations for users. Assists customers/users and answers questions regarding their equipment. May perform software testing and evaluation of new software and hardware prior to production.

To Qualify for This Position, You ll Need:

Required Education:

• Associate s in a job-related field

Degree Equivalency:

• 2 years job related work experience

Required

Skills and Abilities

:

• Strong customer service skills.
• Able to identify and follow proper documented procedures and scripts used for troubleshooting problems.
• Able to provide Tier II support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems.

Required Software and Other Tools:

• Familiarity with computer and workstation equipment.

We Prefer That You Have:

• 2 years of work experience with PAI as a Workstation Support Technician Contractor.
• Certifications:
  
  CompTIA CySA+, CompTIA Security+ and CompTIA A+.

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have access and opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

Our comprehensive benefits package includes:

• Subsidized health plans, dental and vision coverage
• 401K retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• Nine paid holidays
• On-site cafeterias and fitness centers in major locations
• Wellness program and healthy lifestyle premium discount
• Tuition assistance
• Service recognition
• Employee Assistance
• Discounts to movies, theaters, zoos, theme parks and more

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify with prioritization given to those candidates who demonstrate the preferred qualifications.

Equal Employment Opportunity Statement:

Blue Cross Blue Shield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote…