IT Customer Support Specialist III

Responsibilities

• Installs, configures, maintains, transports, and upgrades PC hardware and software throughout District One including all peripheral computer equipment, i.e. printer, scanners, etc.
• Diagnoses, documents, and resolves a wide range of technical issues for end-users, providing assistance through multiple channels like phone, email, and in-person visits.
• Provides technical assistance to end-users via phone, email, in person and text messages.
• Diagnoses and resolves problems reported by users on PC hardware/software.
• Records work performed in help desk system.
• Performs routine maintenance and repairs on equipment or sends equipment to vendor for repair.
• Assists in maintaining user accounts to establish proper access restrictions.
• Assists with communication equipment issues, maintaining computer inventory, and systems documentation.
• Removes and properly disposes of obsolete equipment and other components, salvaging any usable parts.
• Provides end-user training on the proper usage of SCDOT hardware and software.
• Provides technical support for Voice over IP (VoIP) landlines and SCDOT mobile devices, along with basic network troubleshooting.
• Helps maintain the complete lifecycle of employee photo s for SCDOT District 1. This involves taking new employee photos, printing and distributing , and maintaining the accuracy of the photo .
• Performs other related duties as assigned.

• A high school diploma and one and one-half (1.5) years of experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems; or an approved acceptable equivalence.
• A valid motor vehicle operator's license is required.

The physical demands for the essential functions of this position include sitting or standing at a desk for extended periods and working on a computer. May be required to lift up to 30 lbs. May be required to work outside of normal work schedule, especially during inclement weather and/or other departmental-related emergencies. In order to effectively provide service to end users, this employee must be capable of utilizing a telephone and PC for long periods of time.

This position involves frequent travel and significant time spent driving.

The South Carolina Department of Transportation is committed to a diverse workforce and does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.