Customer Support IT Analyst

DICE is the leading career destination for tech experts at every stage of their careers. Our client, Hansen Talent Group, is seeking the following. Apply via Dice today!

• Receive, investigate and respond to customer inquiries regarding complex products, services and issues via all channels through which customers are served.
• Train on new business applications and be prepared to support upcoming system implementations.
• Maintain high levels of customer satisfaction, demonstrating commitment to quality, related to operational and technical support of complex products and/or processes of the client.
• Knowledge of major products and services and has the ability to apply this knowledge appropriately.
• Learn existing business applications, how they interact with other applications and provides timely support to end users.
• Resolve customer/Association partner inquiries and issues and recommend appropriate solutions.

• Experience in customer support/call center environment preferably dealing with PC and application software, mainframe and client server computer systems
• Certified Help Desk Professional preferred.
• HIPAA certified preferred.
• Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management
• Strong customer service orientation; desire to embrace technology as a means of improving service
• Proven organizational skills and demonstrated abilities to establish priorities, take initiative, work under time pressures and exercise sound business judgment