Service Manager Engineer

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Service Manager Engineer

12 months with possible extension

Columbia, SC (Onsite from day
1)

Video for initial interview. In-person or video may be used for secondary interview(s)

Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense.

This is a new position that will be responsible for managing, maintaining, and intake of new Service Manager requests. The South Carolina Department of Health and Human Services (SCDHHS) is the Medicaid Agency for South Carolina. The Bureau of IT Services provides IT support for the Department's staff statewide, which includes a call center, hardware and software support, IT training, and enterprise applications.

Projects include planning and rollout of new hardware and software, proper disposal of old hardware, inventory control, and orientation of new staff. This role supports SCDHHS in building a better tomorrow today – a place where you can thrive on challenge, interact with diverse technical teams, and use your expertise to innovate.

SCDHHS is seeking an experienced System Center Service Manager administrator. The primary focus is maintaining System Center infrastructure and taking new requests into Service Manager, developing workflows in System Center Orchestrator, and working in the Cireson web portal. This is a staff augmentation position and is not tied to a project timeframe.

• Report to the SCDHHS Bureau Chief of Information Technology Services and work with SCDHHS business units to collect and develop requirements for Service Manager requests. Focus on administration and creation of new requests.
• Work with System Center Orchestrator to create new orchestrator workflows, maintain, and update workflows.
• Manage Cireson: maintain and update software, work with vendor to fulfill service requests, and update JavaScript for service requests.
• Maintain, update, and patch System Center, Orchestrator, and Cireson.
• Interact with staff, other team members, all levels of management, and internal and external organizations, including vendors performing outsourced work, in compiling and managing information needed for Service Manager requests.
• Collaborate with technical staff and business stakeholders to create deliverables and artifacts for audiences with varying technical knowledge.
• Serve as Subject Matter Expert (SME) and/or Point of Contact (POC) for developing and managing processes related to the Service Manager environment.
• Make recommendations on specific improvements in efficiency, effectiveness, report template and structure, and productivity to leadership.
• Act as a liaison between the technical team and management across various stakeholder areas, including executive level management.
• Provide after‑hours project and platform support as expected.

• Current or recent experience with Microsoft System Center is required and will be given the highest weight.
• Experience should include well documented success with previous MS System Center projects as well as experience in an enterprise-level System Center environment.

• Microsoft System Center Service Manager (within the last 3 years)
  • Highly skilled at maintaining, implementing, and configuring System Center Service Manager request offerings, service offerings, and connectors.
  • Administer and support Microsoft SCSM, including configuration, customization, and integration with other System Center components (SCCM, SCOM, Orchestrator).
  • Experienced in configuring Service Manager Changes, Incidents, and Services.
• Cireson Web Portal for Service Manager (last 3 years)
  • Experience adding custom configurations to the Cireson web portal.
  • Experience with JavaScript administration in the Cireson Portal is preferred.