MS Endpoint Technician - AD, InTune

MS Endpoint Technician - AD, In Tune

Duration: 12 Months (possible extension)

Location:

Columbia, SC (On‑Site)

Schedule:

Monday–Friday, 8:00 AM – 5:00 PM (40 hours/week)

Desktop Support, Endpoint Deployment, MECM, Bit Locker, Active Directory, Intune, Hardware & Software Installation, Asset Management, Network Troubleshooting, Help Desk Support

The Client Technologies Technician provides onsite endpoint support for desktops, laptops, tablets, and related peripherals at the Headquarters location. This role focuses on endpoint deployment, configuration, asset tracking, and end‑user troubleshooting under the direction of Information Technology Services (ITS).

• Build and deploy desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager (MECM).
• Validate Bit Locker encryption and confirm recovery keys are stored in Active Directory and Intune.
• Ensure MECM client installation and successful endpoint check‑in following task sequence completion.
• Maintain network connectivity to the NTS Network during and after deployments.
• Install and verify all required software per build documentation.
• Track and document endpoints and peripherals in the IT Asset Management system.
• Troubleshoot and resolve endpoint hardware and software issues.
• Document actions (resolution notes) in the Help Desk ticketing system.
• Perform routine maintenance and coordinate vendor repairs as needed.
• Assist with equipment decommissioning and disposal in accordance with established procedures.

• Connect backup tablets to the NTS Network for Patch Tuesday updates according to schedule.
• Ensure tablets and iPads are powered, connected, and properly shut down after patching windows.

• 4+ years of desktop and networked systems support.
• 4+ years of endpoint deployment, hardware/software installation, and repair.
• 4+ years of hands‑on experience with Microsoft Endpoint Configuration Manager (MECM).

• Experience with Help Desk ticketing systems.
• Experience supporting NTS Network environments.
• Working knowledge of Active Directory and/or Microsoft Intune.

• High School diploma required.
• Associate or bachelor’s degree in a related field preferred (may substitute for experience).

• Lift up to 50 lbs occasionally; up to 20 lbs frequently.

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