IT Technician

100% on site.

Our direct client has an opening for an IT Technician 11358-1.

This position is up to 6 months, with the option of extension, and is in the following locations in Columbia, SC.

Applicant will be required to possess a SC Driver’s license. After employment they will be required to pass a AAA driving course.

It technical support for parole board hearings including endpoint devices for central and remote locations.

• Works under limited supervision as the parole board support technical lead. Will perform the following: daily administration, planning, installation, configuration, maintenance, deployment, documentation creation, testing and training.
• Updates tickets in the ticketing system on all it-related issues and ensures audit logging is kept up to date.
• Monitors and listens to hearings within the board room to provide immediate assistance to hearing participants.
• Must be comfortable with listening to sensitive imformation including the discussion of violent and explicit crimes, victim experiences, etc.
• Assists virtual public participants.
• Professional behavior and business attire is required in the court room for this position.
• Works with vendor support and it leadership to ensure all systems are operational including reporting, documenting and resolveing outstanding issues.
• Conducts weekly testing to ensure all equipment, users, and systems are operational for central and remoting locations.
• Assists in preparing and managing devices for windows, ios, poly, cisco, video conferencing, etc.
• Supports, updates, and manages hardware, software and software management systems including webex, teams, poly, windows apps, ios apps, recording software, good reader, winscp.
• Other duties as assigned.

• Strong personal, ethical, and moral standards.
• Understanding of desktop support concepts as it relates to troubleshooting network endpoints.
• Good interpersonal skills.
• Proactive and self-motivated
• Self-starter with the ability to prioritize workload and manage time.
• Exceptional listening skills.
• Software administration including licensing, troubleshooting, managing installations and configurations, reporting.
• Abilities to troubleshoot desktop, audio and video equipment and ios devices.
• Excellent customer service and communication skills via phone, email, and in-person, working with a wide range of situations and personalities.
• Must be able to efficiently perform remote and onsite technical work. Could be supporting people and equipment at different sites.
• Managing ios devices through airwatch, apple business manager.
• Active directory, sccm, desktop and ms teams support experience.
• Gpo (windows group policy object) administration skills.
• Windows security - group policy skills.
• Webex and ms teams administration including licensing, troubleshooting, managing devices, reporting.
• Cisco, poly, and video conferencing support experience.

• Bachelor’s degree
• Or master’s degree in computer science, or information systems/technology management or equivalent work experience

• A+
• Network+
• Security+
• DELL DESKTOP CERTIFICATION
• WEBEX CERTIFICATION