Desktop Support Specialist
Job in
Columbia, Lexington County, South Carolina, 29228, USA
Listed on 2026-01-20
Listing for:
Infojini Inc
Full Time
position Listed on 2026-01-20
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
- Build desktops, laptops, and tablets, using Microsoft Endpoint Configuration Manager.
- Ensure the Bit Locker encryption key is successfully stored in Active Directory and InTune.
- Ensure the Microsoft Endpoint Configuration Manager Client is installed on each desktop, laptop, and tablet during the build process.
- Ensure each desktop, laptop, and tablet stay connected to the NTS Network for at least 2.5 hours after build completes.
- Ensure that all software listed on the build sheet is installed on each desktop, laptop, and tablet built.
- Ensure that each desktop, laptop, tablet, docking station, 27” monitor, printer, scanner, and any other tracked asset assigned to an end-user is properly documented in the designated IT Services asset Management system in accordance with the Desktop Support Asset Management procedure manual.
- Diagnoses and resolves problems reported by users on endpoint hardware and/or software. Record work performed in the Help Desk ticket system.
- Perform routine maintenance and repair on equipment or contact vendor support of equipment repair.
- Assists with removal and disposal of obsolete equipment using the electronic TID and Request to Dispose of Accountable Equipment and other components, salvaging any usable parts.
- Performs other related duties as required.
- Ensure that all Commission back up tablets are connected by patch cable to the NTS Network to receive Patch Tuesday Patches. Login not required.
- Tablets should be powered on using a power cord and connected by patch cable on the second Friday of each month and remain connected until 12pm the following Wednesday.
- Login using the local account before shutting the tablet down on the following Wednesday.
- All iPads should be powered on using the appropriate power cable and charging brick for the same amount of time as the Commission tablets. Login not required.
- 4+ years of experience in desktop and networked systems support; extensive knowledge of desktops, laptops, tablets, printers, and scanners.
- 4+ years of experience in computer deployments, operation, and repair
- 4+ years of experience in hardware and software installation
- 4+ years of experience with Microsoft Endpoint Configuration Manager
- Experience working with a help desk ticketing system
- Experience with NTS Network
- Experience with Active Directory or In Tune
- Associate or a bachelor’s degree in a related field. May be substituted for required work experience.
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