Workstation Support Technician- PAI

Location: Columbia

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* Following established policies and procedures, assists in rollout and installation of workstation software and hardware. Performs software updates and handles moves, computer setup and peripherals from site to site.
* Maintains workstation hardware and software. Replaces hardware that has become faulty and corrects software issues. May order replacement parts and track status/inventory of items. Ensures tools and equipment are licensed and approved by IS purchasing.
* Complete data backups and restorations for users. Assists customers/users and answers questions regarding their equipment. May perform software testing and evaluation of new software and hardware prior to production.
* Strong customer service skills.
* Able to identify and follow proper documented procedures and scripts used for troubleshooting problems.
* Able to provide Tier II support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems.
* ** 2 years of work experience with PAI as a Workstation Support Technician Contractor.**
* *
* Certifications:

CompTIA CySA+ , CompTIA Security+ and CompTIA A+.
*** Subsidized health plans, dental and vision coverage
* 401K retirement savings plan with company match
* Life Insurance
* Paid Time Off (PTO)
* Nine paid holidays
* On-site cafeterias and fitness centers in major locations
* Wellness program and healthy lifestyle premium discount
* Tuition assistance
* Service recognition
* Employee Assistance
* Discounts to movies, theaters, zoos, theme parks and more
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