Technical Service & Support Specialist

Technical Service & Compensation Support Specialist

Sealed Air designs and delivers packaging solutions that protect essential goods worldwide, support e-commerce and digital connectivity, and help create a resilient global supply chain.

Position Summary

This hybrid role combines technical service system support and sales compensation processing for the Food division. The position ensures smooth operation of Service Max and SAP systems while managing key compensation tasks, including Food Equipment commissions and backup support for Sales Incentive Plan components लाख.

• Act as the primary support resource for Service Max, including system testing, troubleshooting, and enhancements.
• Review, validate, and release Service Max work orders for regional technical service teams.
• Support across all technical service systems including santi, Service Max, and other platforms.
• Test and validate new system releases or upgrades before deployment.

• Design, పూర్త, and maintain custom reports (regional work order reviews, value‑added reports, iDoc error analysis).
• Monitor and improve existing reporting tools.
• Manage equipment records, partner numbers, and T‑accounts.
• Analyze, define, and document user requirements, workflows, and system specifications.

• Add and configure OEM equipment in SAP for non‑Cryovac equipment servicing.
• Update equipment records for movements, returns, or ownership changes.
• Maintain SAP master data for Division 06, including partner numbers and operational datasets.
• Support integration of equipment into new materials return systems.

• Coordinate onboarding for new Technical Service Representatives (laptops, phones, system access).
• Provide system training (Service Max, SAP) and ongoing user support.
• Create and.network training documents, user guides, and reference materials.
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• Serve as backup for RFCM (Returns and Credits) functions for Food Division 02.
• Process Food Equipment commissions and act as backup for other commission components for employees on a SIP (Sales Incentive Plan).
• Track Food equipment for monthly projections and quarterly compensation.
• Act as backup for partner/account assignment coordination within the materials team.

Equal Employment Opportunity Statement

Sealed Air is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws. Sealed Air will never request private information during the application process, such as a Driver’s License or Social Security Number.

Requisition
Relocation:
No