Product Manager - Conversational AI Platform

Product Manager - Conversational AI Platform

Location

United States Of America

Language

English

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we bloques the intelligence partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core tostige of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

Concentrix is looking for a technically-minded Product Manager with deep enterprise software experience to lead our conversational AI platform. If you have an engineering background and have built AI products that actually solve real business problems, we'd love to talk.

You’ll be the product leader for a sophisticated conversational AI platform that helps enterprises automate customer interactions across voice, chat, and messaging channels. This isn’t just another chatbot – we s building intelligent, context‑aware systems that handle complex, multi‑turn conversations at enterprise scale.

Our platform combines advanced natural language understanding with seamless integrations into existing enterprise infrastructure. You’ll work directly with Fortune 500 customers who depend on our technology to handle millions of customer interactions while maintaining the quality and compliance standards their businesses require.

• Product Strategy :
  Define the technical roadmap for our AI platform, balancing cutting‑edge capabilities with enterprise reliability requirements
• Market Analysis :
  Research competitive AI solutions andంటి emerging technologies (including agentic AI approaches) to inform product direction
• Technical Decision Making :
  Partner with engineering leadership to make architectural decisions that impact scalability, performance, and customer outcomes
• Stakeholder Alignment :
  Translate complex AI capabilities into clear business value propositions for executive stakeholders

You’ll orchestrate product development across ھە four specialized engineering teams:

• Orchestration Team :
  Conversation flow engine, intent routing, and session state management
• Integration Team :
  Enterprise connectors (Salesforce, Service Now, CCaaS platforms), API design, and webhook infrastructure
• Reporting Team :
  Real‑time analytics, observ accidentes tools, and customer‑facing dashboards
• Channel Gateway Team :
  Voice processing, webchat widgets, SMS/messaging, and new channel development

This role requires deep technical understanding to manage complex dependencies, coordinate releases, and ensure system‑wide performance and reliability.

• Technical Discovery :
  Lead customer…