Claims Administrator

Job Summary

The Claims Administrator supports the end-to-end material claims process for customer rejected orders. This position will process customer and vendor material claims in the system and completes the required documentation and communication.

Key Accountabilities:

• Receives and evaluates incoming claims from customers with support from the Quality Manager.
• Gathers evidence to support claims such as samples and/or pictures of material.
• Processes customer claims, including material return through release of credit.
• Enters vendor claims into ERP System and manages through disposition and issuance of debit.
• Processes credits and debits in ERP System.
• Communicates cross functionally to sales, quality, and production departments regarding the claims process.
• Supports supplier and customer communication throughout the claims process.
• Track, reduce and assist with documentation of rejected material/inventory.
• Assists with material inspection, as needed.
• Administrative support as needed including light filing.
• Assists with internal auditing and claim root cause analysis/documentation.
• This is a position that works directly on the warehouse floor around heavy machinery.
• Meet all TKMNA Employee Attributes / Competencies.

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

This position has been identified as “safety sensitive” by thyssenkrupp under applicable laws. Accordingly, any application for this position that is considered for employment with thyssenkrupp requires successful completion of pre-employment drug testing, which may include testing for marijuana in accordance with any applicable federal, state, and local laws.

Minimum Requirements:

• High school diploma or equivalent
• Basic math and accounting skills
• Basic computer knowledge to accurately complete data entry
• Attention to detail and accuracy with good organizational skills
• Ability to multitask and work in a fast-paced environment
• Ability to lift to 25 lbs.
• Safety Mindset

Preferred requirements:

• SAP experience a plus
• ISO experience is preferred
• Associates degree in related field

We offer competitive company benefits to eligible positions, such as:

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) and RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.