Room Attendant

Job Description

Hourly hotel housekeeper position at the Courtyard by Marriott Columbia Northeast in Columbia, South Carolina. This role involves cleaning and supplying daily assigned rooms and reporting damage, mechanical deficiencies, suspicious activities or theft in accordance with housekeeping procedures and safety/security rules to ensure guest satisfaction.

Clean and supply all daily assigned rooms and report all damage, mechanical deficiencies, suspicious activities or theft in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction.

• Clean guest rooms and stock with appropriate supplies in the prescribed manner while following safety and security procedures and regulations. To include but not limited to: picking up trash; changing linen and making the bed; cleaning entire bathroom; sweeping and dusting guest room; cleaning the windows and balcony (80%).
• Retrieve, stock, restock and store the housekeeping cart according to prescribed housekeeping, safety and security procedures and regulations. (5%)
• Receive assigned section, keys, supplies and any priority room requests from the Senior Housekeeper. Turn in keys and unused supplies at end of shift. (5%)
• Respond to guest requests and report guest issues and complaints in a hospitable manner to ensure guest satisfaction. (5%)
• Report any missing articles, damage or mechanical problems to the Senior Housekeeper and turn in articles left in room. (3%)

• Coordinate with Housekeeping Supervisor on work priorities and provide assistance when needed. (2%)

• Education: No formal education required
• Experience: Prior housekeeping experience desirable
• Skills and Abilities: Must be able to communicate in English; must have the ability to clean rooms during an eight-hour working day; self-starting personality with an even disposition; ability to meet standards of appearance; can communicate well with guests
• No. of employees supervised: None
• Travel required: None
• Hours
  
  Required:
  
  Scheduled days and times may vary based on need

• Constantly pushing loaded supply cart from room to room, carrying tote tray with replacement amenities to assigned floor, arranging drapery and replacement linen, carrying dirty linen to laundry chute, operating vacuum.
• Movement to reach all areas of responsibility: closet shelves, windows, ledges, pipes, under beds, behind furniture.
• Continuously standing and/or walking to accomplish all that is required for the position.
• Climbing stairs:
  Up to approximately 40 steps (no climbing ladders required).
• Work environment is inside; some tasks may occur outside as needed.