Front Desk Guest Svc Agent

Join to apply for the FRONT DESK GUEST SVC AGENT role at Big Smoke Burger

We are looking for an experienced, energetic, personable hotel front desk agent for our newly opened Holiday Inn and Suites Columbia NE in Columbia South Carolina. Candidates must be flexible with AM and PM shifts, local only, and non‑smokers.

To attain the highest level of service to all hotel guests.

Directly responsible for efficient check‑in and check‑out procedures and providing the highest level of professional and courteous service. Must be knowledgeable in all hotel services and policies.

• Sell rooms to maximize average daily rate and occupancy.
• Check in and out guests efficiently and friendly.
• Maintain cash bank for payment and change.
• Assist with reservations during each shift as needed.
• Know all front desk policies and procedures, including 100% guest satisfaction.
• Be knowledgeable of all hotel outlets and hours of operation.
• Post all laundry, restaurant, long‑distance, and other charges timely.
• Record and process all wake‑up calls, and follow up with supervisor for any opportunities.
• Ensure all messages and mail are received by guests.
• Perform bucket check daily.
• Monitor credit card high balances and obtain authorization for high balances.
• Monitor cash‑paying guests and maintain credit balances.
• Honor special room requests requiring pre‑blocking.
• Knowledge of OPERA PMS is a definite plus.
• Be polite, courteous, and helpful to all guests.
• Use response log to ensure all requests are being met.
• Maintain all reports needed in event of the computer going down.
• Know room status at all times.
• Prepare for group arrivals and departures.
• Perform daily end‑of‑shift deposits and correct "drop" procedures.
• Adhere to safety and emergency policies and procedures.
• Perform any reasonable request as assigned or directed by management.

Entry level

Full‑time

Management and Manufacturing

Food and Beverage Services